Aces Manager, Amazon Logistics, AMXL

The Amazon Customer Experience System (ACES) team in the JP Amazon Logistics division (AMZL) is looking for a passionate Program Manager with an expertise in process improvement and process standardization. This position will drive the overall optimization of the last mile operations network in Japan, ensuring continuous improvement, operational excellence, and the ultimate goal of maximizing customer benefits for Amazon Logistics Japan. This is a great opportunity to join an entrepreneurial business.
The successful candidate will have the knowledge and drive to truly understand the process, be data-driven, and be able to analyze process challenges and make improvements. Excellent communication skills, a bias for action, delivering results, and a big-picture view are essential to success. The candidate is a self-starter who takes responsibility for business problems and does what it takes to make them successful.

JP Amazon Logistics部門（AMZL)のAmazon Customer Experience System（ACES）チームでは、プロセス改善やプロセス標準化を行うことに長けた、熱意溢れるプログラムマネージャーを募集しております。本ポジションは日本のラストマイルにおけるオペレーションネットワークの全体最適化を推進し、Amazon Logistics Japanにおける継続的な改善と卓越したオペレーション、そして最大の目的である顧客利益の最大化を実現します。起業家精神あふれるビジネスに参加する絶好の機会となります。
成功する候補者は、プロセスを正しく理解する知識と行動力があり、データドリブンでプロセスの課題を分析して改善を行うことができる人です。優れたコミュニケーションスキル、行動への偏見、結果の提供、そして大きな視野は、成功に不可欠です。候補者は、ビジネス上の問題に責任を持ち、それらを成功させるために必要なことをする自発的な人です。


Key job responsibilities
This position is responsible for the rapidly expanding AMXL (Amazon Extra Large) process and will perform the following responsibilities:
- Understand on-site operations, extract and document best practices, and create standard work
- Identify issues with current processes and implement improvements.
- Work on large-scale programs and initiatives with stakeholders at all levels across departments and regions
This role provides the opportunity to work closely with multiple departments and teams, including delivery station operations, account management, technology, retail, and customer service teams

このポジションは現在急拡大しているAMXL(Amazon Extra Large) のプロセスを担当し以下の役割を実行します
・現場のオペレーションを正しく理解し、ベストプラクティスを抽出して文書化し標準作業をつくる
・現状のプロセスの課題をみつけ改善を実施する。
・部門や地域を問わず、あらゆるレベルの利害関係者と協力して大規模なプログラムやイニシアティブに取り組む
この職務は、配送ステーションの運営、アカウント管理、技術、小売、カスタマーサービスチームなど、複数の部門やチームと緊密に連携する機会を提供します

About the team
AMXL JP is a single-threaded organization that owns Amazon's end-to-end Heavy & Bulky (H&B) logistics network, delivering shipments, services, and support to consumers and businesses in a safe, reliable, seamless, standardized, and sustainable way that surprises and delights customers. Our delivery partners have extensive experience in H&B delivery and provide special handling services such as room of choice delivery, installation/assembly, and recycling/hauling.

AMXL JPは、AmazonのエンドツーエンドのHeavy & Bulky（H&B）ロジスティクスネットワークを所有するシングルスレッドの組織であり、お客様を驚かせ、喜ばせる、安全で信頼性が高く、シームレスで、標準化された、持続可能な方法で消費者と企業に出荷、サービス、サポートを提供しています。当社の配送パートナーは、H&B配送の経験が豊富で、ルームオブチョイス配送、設置/組み立て、リサイクル/運搬などの特別なハンドリングサービスを提供しています。
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Business level of English
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Excited about working in a diverse group and contributing to an inclusive culture
- Business level of Japanese


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.