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Dialpad

Experienced Speech Recognition Engineer

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Kitchener, Canada

1d ago
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Job Description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Speech Recognition Engineers are responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. Members of the Automatic Speech Recognition (ASR) team regularly perform research and experimentation on the latest ASR techniques, while developing, releasing, and supporting production-ready models.

Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts.  This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments.

Members of the team are also involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.

Your role

As our newest ASR Engineer, you'll be developing state-of-the-art models and transcription technology together with a team of experts. You'll be able to offer solutions to challenging problems in language modeling, context biasing, real-time streaming transcription, and scaling to multiple languages. Your work will also involve collaborating with colleagues across Ai teams to ensure reliable, automated releases and transcripts that are a joy to read.

This position reports to our ASR Manager and has the opportunity to be based in our Kitchener or Vancouver office.

What you’ll do

  • Build experimental ASR models and draw conclusions based on thorough evaluation
  • Develop and support model customization efforts
  • Solve issues pertaining to transcription and related infrastructure
  • Use and develop in-house tools and resources
  • Automate build processes
  • Collaborate with team members, providing experiment and code reviews
  • Expand support for multiple languages

Skills you’ll bring

  • Master's or PhD degree in machine learning, computational linguistics, or speech processing
  • 4+ years of experience related to speech recognition systems
  • Experience with the latest ASR toolkits (e.g. NeMo, K2)
  • Fluency in Python-based tooling and systems
  • Updated knowledge of state-of-the-art in ASR and machine learning
  • Experience with cloud-based model development
  • Ability to perform data analysis and processing

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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