Director of Product, Card Reader

ABOUT THE ROLE:

In this pivotal role, you will define the strategy and product vision for Tide’s payment acceptance and acquiring services, with a sharp focus on scaling and driving product-led growth. You'll be at the forefront of delivering our mission to save members time and money by offering best-in-class acquiring services that integrate seamlessly with other products on the platform.

 As Director of Product you will

• Define and execute a product-led growth strategy for Tide’s acquiring services, delivering strong revenue growth.
• Be the subject matter expert for all things Acquiring (internally and externally), providing leadership and expertise across the organisation.
• Manage commercials for acquiring services, ensuring strategic partnerships and revenue targets align with Tide's broader objectives.
• Focus on optimising product-market fit using data-driven insights and agile methodologies to iterate and improve acquiring services.
• Develop and execute on a multi-product pricing strategy, focusing on product adoption, new revenue streams development, profitability and acquisition
• Design analytical-driven A/B tests focused on driving positive margin growth and acquisition
• Innovate and optimise Tide’s acquiring products, driving seamless connectivity with other Tide products (POS, Paylinks, etc.).
• Work closely with cross-functional teams such as product, engineering, design, analytics, marketing, and finance to align business objectives and scale operations.
• Build and scale the Acquiring Product Operations vertical across multiple geographies, supporting rapid product expansion.
• Lead, mentor, and develop a growing team of product managers, analysts, and operations experts to foster a high-performing product-led growth culture.
• Manage relationships with external vendors, service providers, and regulators, ensuring Tide remains competitive and compliant in all markets.
• Create fraud risk models, monitor and analyse customer transactions to detect fraudulent activities and trends and prevent financial loss for the company
• Collaborate with risk, compliance, and member operations teams to ensure acquiring services are safe, secure, and scalable.

WHAT WE ARE LOOKING FOR:

• Deep understanding of product-led growth frameworks, especially in high-growth environments.
  Deep subject matter expertise in merchant acquiring, with experience in the UK, multi-country European markets.
• Strong leadership skills, with a proven ability to lead globally distributed teams and work closely with C-level executives.
• Familiarity with agile product development processes, including OKRs, Scrum, and Kanban methodologies.
• Experience with integrating acquiring services into a larger platform ecosystem, such as POS and online payment processing.
• Commercial ownership, with experience delivering product KPIs (onboarding, activation, retention, monetisation) and product level P&Ls, 
• Knowledge of PSPs, scheme networks, and acquiring banks is a must.

WHAT YOU’LL GET IN RETURN:

• Flexible working options
• Share options 
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave 

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.