Sr. Services Consultant

NOTE: This role is onsite in Vancouver, British Columbia, Canada

WHAT YOU’LL DO:

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security).
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects, delivering both high-level and detailed consulting services.
• Conduct assessments of partner needs, explain product features and functionality, and recommend best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for partner and end-user installations.
• Respond to partner inquiries and resolve outstanding issues effectively.
• Monitor partner adoption and usage of software throughout implementations.
• Assist in scoping implementation and professional service engagements in collaboration with the sales team.
• Work alongside internal teams, including Tech Support, Partner Success, and Sales, to enhance the partner experience.
• Perform other duties as assigned.

WHAT WE ARE LOOKING FOR:

• A dynamic, results-driven individual with a strong background in IT consulting and customer implementations.
• Someone who thrives in fast-paced environments and takes pride in providing best-in-class service to internal and external customers.
• A collaborative team player with excellent communication and organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver exceptional consulting project services for internal and external customers.
• Act as a technical lead for solution implementations, ensuring accuracy and efficiency.
• Provide best industry practices to customers on implementing new products in their businesses.
• Support internal teams in aligning with project management and product requirements.

WHAT YOU’LL BRING:

• Experience/Qualifications:

  • 3+ years of experience managing technology implementations utilizing software tools.
  • 1+ years of MSP experience (preferred).
  • Strong knowledge of CRM, ERP, PSA, and RMM software and markets.
  • Proficient knowledge of Windows Operating Systems, Active Directory, and Windows Server patch management best practices.
  • Hands-on experience with Routing, Switching, and Firewall/Edge technologies.
  • Working knowledge of virtualization solutions like VMware and Hypervisor.

• Non-Technical Skills Requirements:

  • Excellent oral, written, and presentation skills using tools like MS PowerPoint, Excel, and Project Plans.
  • Strong attention to detail and a data-centric approach to success metrics.
  • Self-motivated, adaptable to change, and decisive.
  • Proven team player with demonstrated experience using Salesforce and Power BI reporting (preferred).
  • Solid understanding of the security software solutions market for MSP and SMB personas.
  • Ability to present complex technical material to both technical and non-technical audiences.

• Preferred Skills/Certifications:

  • Bachelor’s degree in Computer Science or equivalent experience.

WHY JOIN KASEYA?

• Work for a leading provider of IT infrastructure and security management solutions.
• Join a fast-paced, dynamic company committed to innovation and growth.
• Collaborate with a team that values boldness, grit, and accountability.

If you’re an overachiever with proven IT experience and are ready to elevate your career, we’d love to hear from you!

NOTE: This role is onsite in Vancouver, British Columbia, Canada

Salary ranges: $59,000-$69,000