Technical Support Expert - Level 1 - Vonahi

Vonahi Technical Support Engineer

Location - Orlando, FL 

Full-Time Position

Are you ready to make an impact?

WHAT YOU’LL DO: 

Join our dynamic team at Kaseya as a Technical Support Engineer and become the driving force behind exceptional customer satisfaction. In this role, you will be at the forefront of innovation, collaborating with cutting-edge technologies and diverse clientele to ensure seamless operations and transformative user experiences. In this face paced environment, you will solve problems and propel Kaseya forward. You will play a critical role in assisting customers with any technical issues they encounter and ensure their success with our Vonahi solution.

WHAT WE ARE LOOKING FOR: 

An experienced technical support engineer to work on the Vonahi team.  You will report directly to the Technical Support Manager.

THE SCHEDULE: 
This role is a Monday - Friday 8AM - 4:30PM shift. 
This position is 100% in office based in our Orlando office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide prompt and effective technical support to clients using our Vonahi virtual penetration testing software platform via multiple communication channels, including email, chat, and phone.
• Diagnose and troubleshoot technical issues related to Vonahi's installation, configuration, utilization, and integration within Linux (Ubuntu) environments.
• Collaborate closely with cross-functional teams, including Development and DevOps, to escalate and resolve complex technical challenges efficiently.
• Develop and maintain an in-depth understanding of Vonahi's architecture, features, and capabilities.
• Assist clients in the setup and configuration of Vonahi on their Linux systems, ensuring seamless integration and optimal performance.
• Create and maintain a comprehensive knowledge base containing solutions to frequently encountered issues, best practices, and troubleshooting guides for both internal and client reference.
• Act as the voice of the customer by relaying feedback and feature requests to the development team to drive product improvements.
• Participate in regular meetings and knowledge-sharing sessions to stay updated on the latest Vonahi updates and enhancements.
• Contribute to the development of technical documentation, guides, and tutorials to assist clients in maximizing their use of Vonahi.
• Prior experience in cybersecurity or related field 

WHAT YOU’LL BRING:

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• Proven track record in providing technical support for software products, with a preference for experience in a Linux-based environment.
• Strong proficiency with Linux systems, specifically Ubuntu, encompassing installation, configuration, and troubleshooting.
• Familiarity with AWS services and concepts, particularly related to cloud infrastructure and networking.
• Knowledge of penetration testing methodologies and principles is a distinct advantage.
• Exceptional problem-solving skills and the ability to dissect complex technical issues effectively.
• Outstanding communication skills, both written and verbal, with an aptitude for translating technical concepts for non-technical stakeholders.
• A customer-centric mindset with a commitment to delivering high-quality support and ensuring client satisfaction.
• Ability to work independently and efficiently in a fast-paced, dynamic environment.
• Exceptional organizational skills with meticulous attention to detail.
• Prior experience in cybersecurity or related fields is highly beneficial
  

Join the fastest growing tech company in the world servicing over 50,000 companies globally! Earn a competitive compensation package that allows you to focus your attention on your passion in the exciting field of technology. 

If you're passionate about cybersecurity, enjoy solving technical puzzles, and are dedicated to ensuring customer success, we encourage you to apply for the position of Technical Support Engineer for our Vonahi product. Join us in our mission to protect businesses from evolving cyber threats.

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