Payments Acceptance Fraud Operations Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square, Inc. is looking for a Fraud Risk Operations Lead to join our dynamic risk operations team. You will provide support for the development, and documentation of creative fraud prevention strategies that optimizes the team's ability to detect Fraud. You will also work with Risk Policy, Product/Program Managers, Data Scientists, and Engineers to evaluate fraud risk on Point of Sale payments. You will oversee system and analytical tool enhancements to maintain productivity and efficiency of risk strategies. Importantly, you will represent the team as a member of Squares high impact -functional teams that support an in-depth understanding of the principles of both account and portfolio level risk management.

You Will

• Lead a team of 8-10 specialists in a fast- paced environment including performance management, coaching and driving the vision for the team
• Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill role
• Identify risk factors and trends of potentially fraudulent activity
• Develop comprehensive fraud detection strategies and business procedures that balance fraud loss and customer experience.
• Lead root cause analysis to identify opportunities to prevent and mitigate risk within processes and performance.
• Build relationships with Policy, Product, Support, and Engineering teams to gain support of risk management.
• Use analytics to improve existing risk workforce strategies to reduce loss and increase efficiency
• Produce fraud metrics to show the performance of fraud systems for use in management reporting.
• Identify gaps in current systems, policies, products and strategies and take actions to avoid latest fraud risks with guidance from managers.
• Recommend enhancements and process improvements based on assessment of fraud systems.

You Have

• 8+ years of payment risk management experience in a traditional bank or complex financial firm.
• Experience managing distributed operations teams
• Excellent written, oral and presentation skills and an ability to summarize information and make concise recommendations on a course of action
• Results-driven; able to define key metrics and drive accountability
• Ability to build and sustain engagement through a positive team environment and culture
• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
• Creative, team-focused, and effective problem solving
• Deep understanding of the online payments landscape across all participants issuer, merchant, acquirer and network

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.