Program Manager, Japan Consumer Innovation

Are you ready to revolutionize how tens of thousands of vendors experience Amazon's support? We're looking for a dynamic Program Manager to join our Japan Consumer Innovation (JCI) Vendor Support Team! This is your chance to transform how Amazon vendors interact with us, making their journey smoother and more efficient than ever before.
This role serves as an opportunity to take a single thread leadership of end-to-end vendor escalation programs operation and process management. It brings together business skills, empirical data, social engagement, and external technology into enhancing our vendors' capabilities. The ideal candidate creates an innovative program through a combination of standardization, integration, and strategic workforce training to deliver best-in-class support experiences that delight our vendors. It's a unique opportunity to gain broad exposure to Amazon Retail leadership and Support/Tech partners of JP/worldwide. If you love a challenge and have a passion to transform Amazon JP Selling Partner capabilities from the point of view of the support experience, we want to talk to you.

アマゾンの成長を支える何万ものベンダーのサポート体験を、一緒に革新しませんか？私たちジャパン・コンシューマー・イノベーション（JCI）チームは、ベンダーサポートの未来を創造できるプログラムマネージャーを探しています！
この職務では、ベンダーへのエスカレーション対応のプログラムとプロセス全体をリードし、ビジネススキル、実データ、ソーシャルエンゲージメント、外部テクノロジーを活用して、ベンダーの能力向上に尽力します。標準化、統合、戦略的な人材育成を組み合わせた革新的なプログラムを立ち上げ、ベンダーに最高の満足を提供できる優れた人材を求めています。アマゾン・リテールの経営陣や日本/グローバルのサポート/テックパートナーと幅広く関わる絶好の機会です。チャレンジングな仕事に情熱を持ち、サポート体験の視点からアマゾンJPのセリングパートナーの能力向上を実現したい方は、是非ご応募ください。

What Can Be Achieved Via This Position
• Create and communicate an engagement philosophy and vision that will affect change through "Thought Leadership", enhancing your strategic leadership capabilities.
• Champion the voice of the 'vendor' and collaborate with local and global teams to generate innovative solutions and challenging business problems and future needs, developing your global business acumen and cross-cultural collaboration skills.
• Understand the future direction of the business and adapt the delivery strategy of support solutions, building expertise in strategic planning and business transformation.
• Gain valuable experience in driving organizational change and innovation, positioning yourself for senior leadership roles.

このポジションで期待できること
• 思考のリーダーシップ(Thought Leadership)を発揮し、新しい発想とビジョンを示すことで変革を促進します。これにより戦略的リーダーシップのスキルを強化できます。
• ベンダーの声に耳を傾け、国内外のチームと協力して、革新的なソリューションを生み出し、難しいビジネス課題や将来のニーズに取り組みます。このプロセスでグローバルビジネスの知見と異文化協働能力を養えます。
• ビジネスの進む方向を的確に捉え、サポートソリューションの提供戦略を適切に進化させていきます。戦略的計画立案とビジネス変革の専門性を身につけることができます。
• 組織変革とイノベーションを推進する貴重な経験を積むことで、上級管理職への成長機会を得ることができます。


Key job responsibilities
• Research improvement by working with local and global teams on how Support experience can be improved
• Partner with other functional teams across product and program orgs to identify seller needs
• Understand seller needs and executing to high expectations in a fast-paced environment
• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, marketing, tech, data and legal teams to define and deliver programs and products
• Anticipating bottlenecks, anticipating and making tradeoffs, and balancing business needs versus seller needs
• Making smart tradeoffs, coordinate dependencies, and maintain communication with stakeholders to efficiently develop training
• Identify business challenges/needs via executing researches and deep-dives (e.g. company-wide surveys and interviews)
• Collaborate with Global selling partner teams to leverage existing global solutions + programs and develop new content for JP selling partners

About the team
Japan Consumer Innovationの社員インタビューはこちら
Employee Interview for Japan Consumer Innovation- 3+ years of program or project management experience
- 3+ years of operational and/or retail management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Bachelor's degree
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.