RVP, SMB, CX

So, what’s the role all about?

The RVP for SMB responsible for all Sales activities in the SMB segment aligned with NICE GTM strategy to win the low-end of the market. The successful strategy includes forecasting, quota attainment, talent hiring and development, and sustained growth from the SMB sales team. The successful leader is responsible for the corporate sales team within NICE CXOne and will motivate the sales team to achieve critical performance targets, exceeding quotas, and delivering business growth.

The RVP role works closely with cross-functional leadership teams to execute on corporate strategy for new growth in the CXOne SMB market. Primary objective is to drive New Logo acquisition by leveraging direct and in-direct partner eco-system to increase win rate and participation, selling advanced digital and AI CCaaS (Contact Center as a Service) solutions.

How will you make an impact?

• Establish and cultivate relationships inside NICE CXone for the SMB Sales ecosystem to drive strategic initiatives delivering profitable revenue growth, innovation, and market expansion.
• Collaborate with TSD & Reseller Partnerships to expand SMB reach to increase participation and win rate.
• Develop, coach, mentor and stretch an established SMB Sales Leadership team.
• Lead and motivate the SMB Sales team to exceed quarterly and annual sales targets for revenue growth, pipeline creation and product/service utilization.
• Direct SMB leaders on communicating, developing, and motivating their account executives.
• Lead SMB Sales team to identify, structure and execute large, complex deals to achieve NICE CXone quotas.
• Drive CXOne SMB Sales strategy by thoroughly understanding industry trends, innovation, and competitive markets.
• Boost SMB Sales execution through effective forecasting, achieving and exceeding sales targets.
• Head up best-in-class hiring & development strategy for SMB talent success.
• Collaborate with Sales Development team on targeted campaigns to increase pipeline.
• Engage cross-functionally to drive greater sales efficiency (marketing, sales engineering, legal) to reduce costs and roadblocks
• Understand the overall sales process and details of each stage through providing insight and strategies to increase win rates, productivity, and profitability of sales throughout the sales process
• Review and drive the sales strategy to analyze and understand where our sweet spots are, identify target accounts and the contract negotiation process
• Design, build and manage a sales process that expedites deals and supports the RFP process
• Align planning and strategy for forecasting, budgeting, and sales org structure with corporate and regional objectives
• Develop and improve sales intelligence by monitoring data quality, identifying relevant metrics, and producing streamlined reports across the entire buyer's journey, which provide insight into bottlenecks or barriers to greater sales performance

Have you got what it takes?

• 5+ Years sales management
• 12+ years combined sales experience
• Proven history of leading teams in exceeding quotas and closing large complex deals. 
• Demonstrated achievement in creating, building, and leading a successful sales team.
• Demonstrated achievement in managing complex priorities in a global company.
• Strong analytical, financial and negotiation sales skills.
• Comfortable and successful in a fast paced, growth-oriented company.
• Exceptional verbal and written communication, plus customer facing skills.
• Proven experience growing partner channels. 
• Ability to travel 20% of time.

You will have an advantage if you also have:

• SAAS selling experience.
• Experience selling to Mid-Market level accounts.
• Background in selling a customer experience (CX) solution.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 3 days working from the office and 2 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!