Technical Account Manager, Google Cloud Consulting (English, Korean)

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience in supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting).
• Ability to communicate in English and Korean fluently to engage with customers in the region.

Preferred qualifications:

• Master’s degree in a Business Administration, Management, Technical, or a Engineering field.
• Experience in translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem-solving, and client management skills.

In this role, you will help customers to adopt Google Cloud products. You will guide the successful adoption of Google Cloud at organizations, guiding them through the technical facts of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to motivate customer adoption of Google Cloud services. You will engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and motivate new feature development. Guide across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and guide quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partner with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.