Program Manager, User Voice and Insights

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 3 years of experience in program or project management.
  

Preferred qualifications:

• Experience collaborating with execution partners (e.g., multifunctional teams, product teams, executive communication teams).
• Ability to connect with and influence senior stakeholders.
• Ability to translate customer feedback into product recommendations and influence product roadmaps.
• Ability to lead strategic/ambiguous programs.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

• Manage key strategic initiatives in a multi-year, leadership-sponsored program centered around upleveling user voice insights across gTech Users and Products (gUP).
• Connect cross-functionally with stakeholders to understand current best practices and business challenges.
• Leverage subject matter knowledge to design solutions that improve service offerings consistently across the organization.
• Influence the adoption of new best practices, tools, and services through education and enablement, and design a User Voice Certification Program that will help onboard new User Voice Practitioners.
• Advocate for users needs, understand their issues, and influence future solutions.