Customer Engagement and Business Manager

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. 

The Strategy and Operations team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. 

As a Customer Engagement and Business Manager, you will be responsible for developing a compelling narrative that showcases the essence of our business and commitment to our customers, including building impactful comms plans, creating content and executing on tactics that positively influence perceptions and sentiment of what we deliver. You will have the opportunity to build a people and culture plan that celebrates the amazing people and work we do as a team. You will also coordinate customer engagements, ensuring the most impactful experience for our customers and the best use of time for our leadership team. Creativity, resourcefulness, agility, confidence and negotiation skills are a must. 

We are looking for someone who loves both the art and science of communications, who demonstrates a customer centric mindset, and has a passion for business excellence. 

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.