Launch Manager

We are looking for a Launch Manager to join our marketing operations team in the Monetization & Business Planning organization. Microsoft is leading the world into a new era of experiences powered by artificial intelligence, and this opportunity will place you in the heart of the team who transforms Microsoft’s products and services into value for customers and partners while driving growth for the company.

As a Launch Manager, you will oversee the continuous improvement of the quality of our launch processes. Working closely with Business Planners, Launch Leaders, Operations, and Engineering colleagues who deliver product launches, you will ensure that incidents raised by customers and partners are resolved efficiently, and the learnings from those incidents are used to increase quality. Using proficient project management skills, you will align the efforts of team members to ensure delivery within Service level agreement (SLA) and effective communication of progress on key success metrics, with supporting insights and action plans.

A key opportunity of this position will be to use your creativity to identify when the infusion of AI into operational processes can accelerate improvements, such as by creatively building and training AI agents.