Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a Fitness Partner Success Executive to our Partner Sales team in London!

Are you passionate about health, fitness, and wellness? Do you have experience in the health and fitness sector? Join a team of like-minded individuals and help us make every company a wellness company. We’re looking for a talented and ambitious Partner Success Representative to join our UK & Ireland Partnerships Team team in London to focus on managing relationships with our existing partners ensuring retention and driving overall growth.

YOUR IMPACT

• Manage and maintain relationships with key partners.
• Supports partner integration processes and ensures seamless experience.
• Handle partner inquiries through Zendesk.
• Manage ticket workload and provide support to partners on Zendesk.
• Negotiate renewal contract terms and pricing changes with partners.
• Ensure that all partners are in compliance with the required standards and provide the correct information on the platform.
• Collaborate with internal teams to address partner needs and ensure a positive partner experience.
• Investigate, develop and implement strategies to improve partner retention and success.
• Collect and analyze data to measure partner performance and identify areas for improvement.
• Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives.
• Create and manage reports to share insights.
• Supports team workload management and suggests strategies to improve productivity.
• Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide.
• Document key learnings and outcomes from projects and partner reach outs to inform future strategy and planning.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• A minimum of 3 years of experience in Customer Success, Sales or related areas. 
• Fluent in English.
• Must resides in London.
• Availability to go to the office at least twice a week.
• Strong communication and interpersonal skills.
• Creative problem solver & self-sufficient worker.
• Proven stakeholder management and negotiation skills.
• Excellent time management, organizational and relationship-building skills.
• Outstanding phone presence and willingness to make multiple phone and email contacts.
• Confident facilitating business relationships with decision-makers.
  
• Comfortable working in a demanding, fast-paced, numbers-driven environment.
• Must be able to adapt to evolving departments/roles, able to take on new challenges as they become delegated to the position.
• Hunger to grow your career and tackle new challenges with a clear desire to have a big impact on Wellhub revenue and gym partners set.
• Advance in Excel, Powerpoint and Salesforce is a plus.
• Knowledge of Zendesk or Salesforce is a plus.
• Experience in the fitness industry is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Customer Success or sales and residing in London are mandatory requirements 

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

FLEXIBLE WORK:  At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: We understand that together, Wellhubbers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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