We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Apple Logo

Apple

Production Support Engineer, Retail Engineering, Early Career

Apply Now
🌎

Austin, Texas, United States

7h ago
👀 3 views
📥 0 clicked apply

Job Description

Description

Description
In this role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled at diagnosing and resolving incidents while partnering with engineering teams to enhance product delivery and customer support. Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. This engineer role needs to work closely with cross-functional teams to identify issues and partner with the engineering teams to properly get them addressed. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: - Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution. - Managing & communicating carriers activation related issues across multiple platforms and systems. - Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements. - Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes. - Assisting with the support strategy for new product and feature launches. - Collaborating on cross-functional process enhancements to improve efficiency and service quality. - Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.

Minimum Qualifications

Minimum Qualifications
  • Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
  • Related software engineering internship or job experience.
  • Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes.
  • Experience with data visualization and analysis tools such as Tableau or Power BI.
  • Ability to simplify and present complex technical issues in a clear, concise manner.
  • Prior experience in Retail environments or supporting retail applications is highly advantageous.
  • Proficiency in ITIL practices, including incident, problem, and change management.
  • Coding knowledge in Java and familiarity with related frameworks.
  • Experience with SQL and leveraging databases for data analysis.
  • Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms.
  • Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

More

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apply Now

More Jobs at Apple

Locations
Jobs by Title
Jobs by Type