Service Management - Incident Manager

Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.

Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.

SonarSource is a software development company that provides a suite of tools and services to the software development community. Our tools help eliminate bugs and vulnerabilities and promote quality code in the software development process.

Our product is already the standard solution that extends Github, Bitbucket, and Azure DevOps. Our goal is to become the ultimate online automatic code analysis solution, adopted by millions of users for millions of projects and billions of lines of code.

As our service continues to gain popularity, we are expanding our Service Management function to include new ownership around Incident, Event, Problem, and Knowledge Management. We seek an experienced individual to operate the Incident and Problem Management function across SonarSource and help shape and build the Service Management capability across the organization.

We are seeking a highly motivated Major Incident / Problem Manager to join our team. As a Major Incident Manager, you will be responsible for leading the management of major incidents and the development of a Major Incident and

Problem Management framework. You will work closely with key stakeholders, service providers, and internal teams to ensure the timely and effective resolution of major incidents and to continuously improve the effectiveness of the incident management process.