Senior IT Engineer

About Us:
We are a cloud-native, SaaS-focused company dedicated to delivering seamless, secure IT solutions to empower our team.
As part of a fast-paced, forward-thinking environment, we value innovative IT professionals who drive operational excellence and adaptability.

Role Overview:
As a Senior IT Engineer, you will be pivotal in developing and maintaining our IT infrastructure, overseeing networking, device support, cloud operations, and endpoint management for Mac and Linux environments. This role requires a proactive approach to managing technology within a cloud-first organization.

Key Responsibilities:

• Networking and Connectivity: Configure, maintain, and troubleshoot network environments to ensure reliable and secure connectivity.
• Device and Endpoint Management: Administer Mac and Linux devices with Jamf and best practices, focusing on access control, security, and compliance.
• Patch and System Management: Implement and maintain patch management strategies to secure and optimize system performance.
• Support and Troubleshooting: Provide IT support, including diagnosing and resolving complex hardware, software, and network issues.
• Automation and IT Process Optimization: Design and implement automation workflows to improve IT operations, reducing manual efforts and enhancing efficiency.
• Documentation and Process Improvement: Maintain accurate documentation for IT processes, contributing to continuous improvement initiatives for operational efficiency.
• Cross-Functional Collaboration: Collaborate with IT, InfoSec, and business teams to align on key initiatives, supporting projects and internal service delivery.

Qualifications:

• Experience: 5+ years in IT engineering, with a strong background in networking, endpoint management, and support within a SaaS or cloud-centric organization.
• SaaS Tools: Proficiency in managing and supporting critical business tools, including Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
• Endpoint Management: Proven experience with Linux endpoint management, as well as Jamf, focusing on access security, update management, and compliance with security standards.
• Networking: Strong skills in operating and troubleshooting network environments, including Wi-Fi, VPN, routing, and secure communication system maintenance.
• Cloud Knowledge: Experience with managing cloud environments, particularly AWS & Azure, including operational automation, access policies, scaling, and security.
• Scripting & Automation: Proficiency in scripting with Python or Bash for process automation, as well as experience with automation tools such as Torq and Workato.
• Security Practices: Knowledge of security standards and best practices, including permissions management, endpoint protection, and security policy implementation.
• Project & Task Management: Ability to manage and prioritize multiple IT projects simultaneously, ensuring smooth collaboration with cross-functional teams and alignment with overall organizational goals.

Join us in creating a resilient, efficient IT environment that supports our mission to deliver best-in-class technology solutions.