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ChargePoint

Technical Support Engineer

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Bangalore, India

6d ago
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Job Description

Remote

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Manager Technical Support

What You Will Be Doing

Your tasks as a Technical Support Engineer revolve around consulting and support for questions regarding our software solutions and hardware installations. Your main activity is the telephone or written processing and handling of customer concerns via the ticket system. You will also be responsible or conducting training sessions on the use of our software and hardware

What You Will Bring to ChargePoint

  • Recording, reproduction and solution of support cases via ticket system in case of problems in our software and hardware (by e-mail and phone)
  • Consulting and support for questions regarding the use of our software  be.ENERGISED & NOS and our hardware
  • Conducting remote trainings for customers
  • Support for administrative activities under the responsibility of Customer Support
  • Assignment and organization of service tasks to the developer team

Requirements

  • Independent and autonomous work
  • Friendly and professional interaction with customers
  • Experience in IT support or similar activities is an advantage
  • Very good knowledge of Windows and MS-Office
  • Very good knowledge English, written and spoken; additional languages are an advantage
  • Friendly and communicative appearance
  • Technical understanding of charging infrastructure

Location

Bangalore

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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