We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

ChargePoint Logo

ChargePoint

Associate Customer Experience Manager

Apply Now
🌎

Bangalore, India

1w ago
👀 11 views
📥 0 clicked apply

Job Description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager Mission Critical and Fleet Support

What You Will Be Doing

Within the Customer Experience team, the customer Experience Manager owns a number of Named Accounts. These accounts can be bus operators, OEM’s or Commercial fleets. You will be responsible for ensuring the successful usage of the important features of software solutions purchased by the customer and act as a customer advocate after implementation. Products would be our Charger Management System, Energy Management, Telematics application, and Fleet Operations functionality. By maintaining regular contact moments with your customers, partners as well as colleagues, you build a structural trusted relationship. Within this relationship you will be tasked with mitigating risks, resolving issues before they negatively impact the customer or ChargePoint. 

In your role you have a full 360 view of your assigned customers, their products and features in use as well as their future requirements.

 

What You Will Bring to ChargePoint

  • Account/Service Management skills
  • Working knowledge of Saas applications, API’s
  • Understanding Charging infrastructure
  • Knowledge of OCCP protocol 
  • Knowledge of all standard office applications
  • Basic project manager skills
  • Presentation skills
  • Negotiation skills

Requirements

  • 3 years of experience with customer service management
  • Technical background with sales affinity
  • Knowledge of SAAS applications, Telematics
  • Affinity with energy transition
  • English speaking, any other European language a pre

Location

Bangaluru, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

Apply Now

More Jobs at ChargePoint

Locations
Jobs by Title
Jobs by Type