Operations Leader, External Fulfillment

Brazil Operations External Fulfillment (EF Ops) is looking for an Operations Manager to lead a team of specialists responsible for developing new seller partners and running key mechanisms to ensure the best customer and seller experience. EF Ops team is responsible for the marketplace logistics and works with third party sellers.

Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with Sellers and Vendors to ship products directly from their warehouse reducing cost and carbon footprint. The EF Operations Manager will lead cross-functional mechanisms working with teams in Brazil and abroad, support programs target definition, drive team members to meet goals, and make trade-offs (time vs. quality vs. resources). You will inspect the results of the mechanisms and define improvements to amplify impact that will enhance the overall customer experience amidst a rapid growth.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, we will connect you to our accommodation team.


Key job responsibilities
Key responsibilities include managing multiple mechanisms simultaneously, conducting root cause analysis for errors and proposing solutions, preparing monthly and quarterly reports, lead a team. The role requires close collaboration with stakeholders across Transportation, Product, Program, Sales, and other EF teams across the world. The ideal candidate is an analytical problem-solver, fell confortable managing a huge amount of data to support decision making, excellent interpersonal skills and organized.

A day in the life
- Monitor KPIs and plan actions to improve customer experience;
- Participate in high level discussions and unfold corporate goals to direct targets ;
- Liaise with stakeholders to drive improvements, anticipate bottlenecks, support escalations, make decisions balancing business and operations needs with technical constraints;
- Submit weekly, monthly and quarterly managerial reports detailing key mechanisms results and new initiatives updates;
- Analyze data to identify patterns, dive deep into details and drive conclusions;
- Understand operational errors root causes and propose solutions.- Program or project management experience;
- Bachelor's degree or equivalent;
- English Skills;
- Experience in a highly analytical, results-oriented environment with cross functional interactions.- Knowledge of Lean principles and DMAIC methodology;
- Experience with SQL;
- Experience in requirement gathering and ability to write clear and detailed requirement document.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.