Senior Vice President, Operations

About the Role:

As the Senior Vice President of Operations, you will lead and oversee the end-to-end operations, ensuring strategic alignment with business goals and driving excellence across our financial products, call center operations, and compliance functions. Reporting to executive leadership, you will play a pivotal role in scaling operations, optimizing processes, and fostering a high-performance culture.

What You'll Do:

Operations Management

• Oversee day-to-day operations, ensuring compliance, efficiency, and operational excellence.
• Drive improvements in fraud prevention, product engagement, repayment strategies, and operational risk management.
• Manage relationships with third-party vendors, ensuring contractual obligations and compliance with regulatory requirements.
• Develop and implement scalable operational processes to support business growth and customer satisfaction.

People Leadership & Development

• Build, mentor, and lead high-performing operational teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Support workforce planning efforts, scaling operations to meet growth demands while maintaining high standards of performance and compliance.

Strategic Leadership & Execution

• Collaborate with executive leadership to define and execute operational strategies aligned with long-term business goals.
• Lead cross-functional teams to drive operational efficiencies and scalability across multiple product lines.
• Establish and monitor KPIs and OKRs to measure performance and ensure continuous improvement.

Financial & Risk Management

• Oversee financial operations, ensuring adherence to industry regulations.
• Proactively identify and mitigate operational, financial, and reputational risks.
• Partner with legal and compliance teams to stay ahead of evolving regulatory changes and implement necessary process updates.

Client Experience & Continuous Improvement

• Champion customer-centric initiatives, enhancing service delivery through streamlined processes and operational excellence.
• Leverage data-driven insights to optimize workflows and maximize customer satisfaction and retention.

Cross-Functional Collaboration

• Work closely with Product, Technology, Finance, and HR teams to align operational capabilities with business objectives.
• Lead efforts to integrate newly acquired businesses into operational frameworks seamlessly.
  

What We Look For:

• 10+ years of experience in operational leadership roles within fintech, financial services, or consumer tech industries.
• Proven experience in scaling high-growth operations, preferably in credit card, mortgage, or call center environments.
• Strong understanding of call center processes, loan processing, collections, and regulatory compliance.
• Exceptional leadership skills with a track record of building and managing large, geographically dispersed teams.
• Strong analytical mindset with proficiency in leveraging data to drive operational decisions.
• Experience in vendor management, contract negotiations, and third-party oversight.
• Excellent communication and stakeholder management skills, with the ability to influence at the executive level.
• Bachelor's degree required; MBA or advanced degree preferred.

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

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