Manager, People Operations

About the Role:

We are looking for a Manager, People Operations in our Phoenix call center. This person will be critical in day-to-day HR operations and will be responsible for ensuring that HR processes are efficient, compliant, and partner on the organization's goals. Reporting to the Senior Manager of Total Rewards (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. This person will oversee a team that focuses on leave of absence management, HRIS updates and audits, onboarding and offboarding, and compliance at our Phoenix Service Center.

What You’ll Do: 

• Partner on employee benefits administration, including enrollment, changes, and communication
• Partner with all People COE’s (TA, HRBPs, Compensation, Training, etc)
• Ensure compliance with all relevant labor laws and regulations
• Develop strategic plans for HR initiatives, including system upgrades, policy revisions and operational enhancements
• Develop and analyze HR metrics to measure the effectiveness of HR programs and initiatives
• Facilitate coordination, prioritization and resource allocation
• Maintain knowledge of industry trends and best practices in HR operations
• Utilize Workday HRIS  to update and maintain employee data while ensuring data accuracy and integrity

What We Look For:

• Bachelor's degree in Human Resources, Business Administration, or related field. Master's degree preferred
• 5+ years of experience in HR operations or related fields
• Strong knowledge of HRIS systems and proficiency in HR software applications. Experience with Workday a plus
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work effectively in a fast-paced environment
• HR certification (e.g. PHR, SPHR) preferred

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

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