Director of Technical Solutions

About the role:

Responsibilities: 

• Leadership: Manage and mentor a team of Solutions Architects, providing guidance on best practices in solutions architecture and customer engagement
• Strategic Oversight: Define and drive the technical architecture blueprint for pre-sales and post-sales processes, ensuring seamless integration of Cresta’s capabilities with enterprise systems
• Stakeholder Management: Serve as the primary point of contact for technical discussions with key stakeholders, including clients and internal teams, ensuring alignment on project goals and outcomes
• Sales Collaboration: Partner closely with Sales to develop effective land-and-expand strategies, leveraging your understanding of Customer Experience (CX) and telephony ecosystems
• Technical Expertise: Maintain authoritative knowledge of Cresta’s platform integrations, telephony systems, and customer experience technologies
• Technical Leadership: Collaborate with Product & Engineering for ongoing tooling enhancements
• Customer Focus: Drive a consultative approach to problem-solving, fostering strong relationships with clients and understanding their unique challenges and requirements
• Professional Services Acumen: Establish and improve system for staffing, scoping and project utilization

Qualifications We Value:

• Proven experience in a leadership role within solutions architecture or a related field, ideally with a focus on customer experience technologies
• Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9)
• Strong understanding of integration options, APIs, iPaaS, and UI integrations
• Extensive experience with large-scale enterprise software implementations and solutions architecture
• Exceptional organizational skills with the ability to manage complex projects involving multiple stakeholders and timelines
• Excellent communication and interpersonal skills, capable of building strong relationships with both technical and non-technical stakeholders
• Willingness to travel (when needed up to 10%) and engage with clients across EST and PST time zones

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment.
• Lunches and dinners included for in-office employees via Grubhub

Compensation: 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai