Manager, Global Facilities

We’re looking for an experienced Manager, Global Facilities to lead office operations for our North American and APAC regions, ensuring our workplaces—both physical and virtual—enhance employee experience, foster a culture of belonging, and bring people together. In this hybrid role, you will lead the North American-based Facilities team, work collaboratively with your EMEA counterpart to address ongoing issues with processes, systems, or vendors, and oversee Hootsuite’s operations, ensuring offices are engaging and effective spaces, projects are executed flawlessly, and your team is providing a best-in-class employee experience.

WHAT YOU’LL DO:

• Lead and manae a team of coordinators, including hiring selection, mentoring, performance management, and all other people-management practices, including DEI.
• Partner with stakeholders, landlords, and vendors to implement policies and guidelines that impact day-to-day office operations and local teams, ensuring they align with hybrid work strategies and support employee connection and engagement.
• Manage the team’s procurement process by working closely with the internal Procurement and Finance departments, leading the RFP process, and managing vendor, supplier, and contractor relationships.
• Proactively manage and resolve any facilities-related issues, ensuring our offices are designed to foster collaboration, belonging, and inclusivity while adhering to Corporate Security and Privacy requirements and local building codes.
• Develop and manage detailed project plans, schedules, budgets, communication plans, and senior stakeholder reporting for capital and operational projects.
• Ensure all offices within your regional portfolio are running smoothly, employee requests are addressed, and that all offices are compliant with local health and safety requirements.
• Oversee the execution of Perch Days (in-office days), ensuring they are engaging moments where employees can connect, collaborate, and feel a sense of belonging in the workplace.
• Work closely with Comms/Events to execute social engagement events, activations, and workplace experience initiatives that enhance the employee experience both in-person and virtually.
• Responsible for oversight of the Zendesk ticketing system, ensuring open tickets are appropriately allocated, escalated when required, and resolved in a timely manner.
• Manage office leases, supplies, and other administrative initiatives, ensuring the workplace supports a seamless and enriching employee experience.
• Act as a health and safety champion by reviewing and updating health and safety policies, working with consultants to address issues, and ensuring any concerns are addressed promptly.

WHAT YOU’LL NEED:

• Proven working experience as a leader, ideally 8+ years of portfolio management and people management experience or equivalent combination of education and experience
• Bachelor’s Degree in Business Administration, Project Management courses or equivalent preferred
• Well rounded knowledge and experience in people leadership, corporate travel and project management as well as budgeting and forecasting
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
  
  

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

• Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
• One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe
• Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
• Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
• Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
• Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-CK