Chief Engineer, Mission Control

Chief Engineer, Mission Control 

Shift4 (NYSE: FOUR) is pushing the boundaries of Financial Technology through the creation of a new internal system, Mission Control. Like the name suggests, this system will be akin to the control rooms of the Space Shuttle and Apollo programs, where holistic company wide information is flowed from external systems across the business to a single, unified location. Subject matter experts will be able to analyze and action on data directly, allowing for fast response and creation of automation that can then identify and prevent similar issues in the future.

As Chief Engineer, Mission Control, you will be the lynchpin for identifying and executing major operational strategies and development roadmaps for our Mission Control platform by which operational teams will execute their prime objectives. You will work hand in hand with the Director of Operations to ensure the design and functionalities of Mission Control’s systems have clear and defined pathways by which operators can integrate their daily work into Shift4’s current business and operational processes. As part of the Chief Engineer duties, you will also lead operations from within the Mission Control room as part of our operations team as needed. 

Responsibilities:

• Own the technical discovery, roadmap, and implementation of the Mission Control platform, including partnering with and communicating to Shift4 executives. Report directly to the VP, Enterprise Systems to bring this vision to life. 
• Concept and implement new features and functionalities for Mission Control operators to utilize, and lead the technical development of those functions from design->operation.. 
• Work hand in hand with the Director of Operations, Mission Control to align technical solutions with people oriented processes and operational workflows. 
• Develop standard operating procedures surrounding new data integrations, and properly define technical solutions to new systems as they are brought online. 
• Build and manage a talented team of technical engineers, properly create and manage the team’s workflows, and be responsible for deliverables to the Enterprise Stakeholders
• Perform technical work as needed to support team or goals, such as development, technical writing, workflow design, and visualization of complex data streams. 
• Operator “on-console” as the chief engineer as needed from our Center Valley Mission Control Center and remotely as required. 
• Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues that Mission Control will identify. 
• Identify new opportunities for Mission Control to implement automations that align with Shift4 business processes as well as future state programs such as Project Phoenix. 

Qualifications:

• 10+ years of direct experience operating in a strategic, operations, or technical role within an industrial or financial technology company and managing individuals.
• A passion for consistent improvement across large scale rollouts and a desire to see those implementations deliver high value at the enterprise level. 
• Highly competent communication skills, both written and verbal. You excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to an executive audience. 
• Experience interacting with data systems such as Labview, Tableau, or other graphical user interfaces. 
• Experience working directly with leadership members of operations or support teams in delivering measurable improvements through process implementation in an end to end capacity. 

Additional skills that are a plus to have:

• Professional Degree in a relevant field.
• Personal experience utilizing operational software systems, including Epsilon3, First Resonance ION, or a wholesale ERP such as Oracle Cloud or SAP. 
• Experience with real time, time series data and creation of workflows around data indicators.
  Experience with operational fundamentals such as corrective action reporting, non-conformances, inventory management, and data governance. 
• Experience with one of the following platforms: Palantir Foundry, Mulesoft
• Experience in Launch Vehicle operations as a VC, GC, LC, or LD role within a Mission Control Center.