Client Operations Officer

The Shift4 Client Operations team is responsible for delivering a fast and accurate technical onboarding to our operational systems, enabling our customers to process payments and use our services in accordance with their agreement - whilst maintaining compliance and alignment with company and regulatory requirements.

Responsibilities:

• Client Setup and Onboarding
  • Configure client accounts within our operational systems to enable transaction processing, in line with the customer’s agreement.
  • When necessary, work with internal teams to gather client information and ensure accurate implementation of product and service configurations.
• Ongoing Account Maintenance
  • Accurately apply changes and updates to client account setups, based on approved requests from internal stakeholders.
• Card Scheme Registration
  • For applicable customers, perform and manage client registrations with card schemes, as directed by internal Risk and Card Scheme requirements.
• New Products or Services
  • Act as the operations subject matter expert and focal point for new solutions (products or services) going live.
• KPIs and SLAs
  • Strive to complete all tasks within established and agreed timescales.
• Issue Resolution and Troubleshooting
  • Investigate and resolve setup-related issues within operational systems, minimising disruption to operational activities or our customer’s products of services. Work cross-functionally to escalate and address complex issues promptly.
• Documentation and Reporting
  • Follow established procedures and guides for all activities undertaken.
  • Suggest edits or improvements to outdated or inefficient documentation or processes.
• Continuous Improvement
  • Identify opportunities to enhance processes, tools, and systems to improve the efficiency and effectiveness of client operations team.
  • Participate in team initiatives to optimise workflows and support operational excellence.

Plus any other ad-hoc duties that may be required by the management team.

Key Requirements:            

• A good understanding of business or commerce.
• Experience working with technical systems/back offices.
• Interested in working within the financial services industry.
• Have the ability to work within a team environment.
• Strong problem solving and analytical skills.
• Strong communication and organisation skills.
• Strong time management skills and ability to work on own initiative. 
• Ability to manage multiple tasks and prioritise work within a deadline driven environment.
• Any relevant work experience will also be considered an asset.

Ideal Traits:

• Open minded / Easy going.
• Organized / Structured.
• Curious / Willing to learn / Thirst for something new.
• Observant / Attention to detail.
• Thinks outside the box / Unique perspective.