Account Manager

Join our Movement and Champion Restaurant Culture! 💚

At TheFork, we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favourite restaurants with the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

• 📱 TheFork App: Our free restaurant discovery & booking app that helps you find your next table with ease. 
• 💻 TheFork Manager: Our innovative software tool that digitises restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue. 
• 💳 TheFork PAY and TheFork Gift Card: Quick and easy ways to pay directly from TheFork app.

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviours: “Come as you are,” “Dig in,” and “Make it Memorable.”

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do:

• Act as the central and primary point of contact for your clients for all questions and topics.
• Ensure the provision of solutions tailored to the needs and objectives of your clients.
• Develop additional revenue with existing clients by identifying areas for improvement.
• Anticipate and monitor the performance of your clients (monthly restaurant report).
• Identify and develop new opportunities within your geographical territory and portfolio to achieve your sales targets.
• Build a trust-based relationship with your various stakeholders.

What you will do:

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
• Monthly revenues generated by the restaurants in your portfolio
• Promotions available across your portfolio
• Level of B2C irritating factors
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
• Number and quality of restaurants participating in TheFork Festivals

Who you are:

You Must Meet These Critical Qualifications:

• Commercial education background with a strong sales mindset, recognised for your ability to convince and persuade.
• Previous sales experience in account management or a similar role.
• Exceptional written and verbal communication skills in French & English.
• Highly comfortable and productive on the phone.
• Analytical and creative mindset enabling you to offer consistently the most suitable solutions.
• Proven experience using CRM tools (Salesforce.com) and MS Office (especially Excel).
• Demonstrated ability to manage multiple projects/topics while remaining detail-oriented.
• Excellent listening and negotiation skills.
• Self-starter and results-driven, with a strong focus on exceeding targets.
• Knowledge of revenue management-related issues.
• Autonomous and experienced in working with KPIs and targets.

You Can Impress With These Additions:

• Experience managing high call volumes (20-50 outbound and inbound calls) and portfolios with numerous accounts (600-1000).
• Strong networking abilities and experience in relationship-building.
• Experience with contract negotiation and B2B sales cycles.
• Understanding of SaaS or tech-driven service environments.
• Skilled in pitching and selling promotions, deals, or flash sales.

What we offer you:

• 😄 An awesome team
• 🏠 A permanent contract (that can be useful in life)
• ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• 💸 Competitive fixed salary, bonus and equity (yes, equity!)
• 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• 🌎 International teams and a multicultural environment spanning 10 offices across Europe
• 🤝 Highly inclusive working environment
• 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
• 🎓 Continuous learning and development programmes
• 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• 🐣 Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• 🏥 Health insurance covered by the company
• 👶 Financial support for birth, adoption, civil partnerships, or marriage
• 🚝 Transport allowance
• 👩‍🦽 Life & Disability Insurance at no cost to the employee
• 🍴 Amazing offices with dining, coffee points, and leisure areas
• 🎤 Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.