Sr. Risk Program Manager , Trustworthy Shopping Experience (TSE)

We are looking for a Sr. Risk Program Manager to support our rapidly growing businesses in APAC stores. The qualified candidate works to ensure the safe and compliant products available to our customers by delivering innovative solutions to stay compliance, redefining industry best practices and standards, and safely enabling business growth.

This role needs to identify compliance risk, safety risk and coverage gaps with the support of policy manager, drive new initiatives, design solutions and collaborate with a variety of stakeholders across organizations including regional and global compliance programs, legal, operations, business and technical teams to define the strategy, align requirements, and run the program efficiently. In addition, the candidate needs to identify opportunities to improve technology and coordinate improvements with the products team.

The right candidate is highly organized with strong attention to detail, passionate about product safety and compliance, loves solving complex problems, and is excited about improving customer trust. You have a strong ability to communicate effectively (both orally and in written form) and have experience influencing without authority. You are a strategic thinker with a proven track record of taking end-to-end ownership, planning both for the short-and long term, and successfully delivering results with limited guidance.



Key job responsibilities
• Manage and resolve regulatory, legal, safety and supplier escalations.
• Advocating for customer safety across programs and processes.
• Deep dive specific product safety and compliance related requirements (e.g. external regulatory and internal Amazon policy requirements) and make data-driven compliance solution towards customer safety
• Work with cross-functional teams to ensure requirements are well-defined and projects are carried out to timely delivery, owns full initiative lifecycle from initiation through completion
• Ensure closed loop processes are in place both internally and externally to address identified regulatory risks, fix identified defects, review and restrict unsafe or non-compliant products within Amazon systems and processes.
• Identify and lead improvement projects, eliminating excess processes, driving efficiencies and creating predicable process controls and processes (including automated tools and systems) to support improving state of compliance, business expansion and program efficiency.
• Identify needs for scalable tech solutions and influence stakeholders to drive tools availability and effectiveness, and ensure they are surfaced to the correct teams with the right supporting data in a timely manner.
• Develop and improve mechanisms for continuous improvement on product safety, compliance and customer trust.


About the team
Trustworthy Shopping Experience (TSE) International team’s vision is to be the #1 trusted choice for Buyers, Brands, and Selling Partners in each international store by ensuring all listings, products and orders are trustworthy from Day 1 of launch. Regulatory Intelligence, Safety, and Compliance (RISC) is one of the programs under TSE. We are looking for a Sr. Risk Program Manager to join in TSE APAC team to support the RISC area. - Bachelor’s degree or equivalent
- 6+ years of risk management experience including 4+ years in Product Safety, Quality Assurance, consumer product compliance/safety related risk management experience
- 4+ years of experience in project/program management with culturally diverse teams
- Strong verbal and written communication skills, confident presentation style and excellent document preparation skills
- Ability to think critically about risk management and develop content that meet business objectives, work independently and autonomously navigating problem, solution and strategy that are not well-defined. Delivering independently, with limited guidance
- Ambitious self-starter who can work objectively with integrity and high degree of legal awareness
- Proven ability to earn trust and work collaboratively both cross-functionally and vertically within an organization
- Strong ability in using data for decision making, curiosity and ability to learn new technology and subject matter areas.
- Resilient and able to thrive and lead in a fast paced, entrepreneurial environment.- MBA or related advanced degree in Project and Program management
- Functional knowledge of APAC Regulatory and Safety requirements across additional categories of consumer products.
- 6+ years of experience in project/program management with culturally diverse teams.
- Experience interfacing with regulators and industry associations including but not limited to the ACCC, state-based consumer protection agencies, Choice, National Retailers Association.
- Experience driving process improvement with scalable technology solutions.
- Track record in advocacy and managing change in complex organizations.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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