Associate Account Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are seeking a dedicated Associate Account Manager to join our dynamic team. In this role, you will be responsible for developing and executing strategies to enhance client retention and strengthen partnerships. You will work closely with clients and partners to ensure their needs are met, driving satisfaction and loyalty while identifying opportunities for growth and improvement within our offerings.

As an Associate Account Manager in JFrog you will...

• Develop and implement effective client retention programs and strategies to minimize churn and increase customer loyalty.
• Build and maintain strong relationships with key client stakeholders and partners, ensuring open lines of communication and prompt resolution of issues.
• Track and analyze retention metrics and partner performance, providing insights and recommendations for operational improvements.
• Collaborate with existing clients and partners during the as needed, ensuring they understand our products/services and can maximize their value.
• Act as the primary link between clients/partners and internal teams, gathering feedback to support service improvements and customer/partner concerns.
• Design and execute initiatives aimed at increasing engagement and satisfaction, including customized communication and support tailored to client needs.
• Work closely with Sales, Channel, and Solution Engineering teams to align client and partner strategies and communicate client needs and trends effectively.
• Prepare reports on client retention and partner success metrics, presenting findings to management and making data-driven recommendations.
• Address any client or partner issues proactively, ensuring timely and satisfactory resolutions that foster a positive relationship.

To be an Associate Account Manager in JFrog you need...

• Proven experience in client retention, partner success, account management, or a similar role.
• Strong understanding of client relationship management and partner dynamics.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in CRM software and other tools for tracking client and partner interactions.
• Strong problem-solving skills and a customer-centric approach to service.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

Preferred Qualifications:

• Experience in Public Sector, DevSecOps.
• Familiarity with customer success frameworks.
• Certifications in customer success or account management.

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $90,000 to $105,000.  Base salary will be based on your skills, qualifications, experience and location.
• Additionally, this role may be eligible for discretionary bonuses or commission payments.
• This position also includes an equity package of restricted stock units (RSU).  In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.