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SolarWinds

Professional Services Engineer

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US FL Remote

13h ago
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Job Description

Remote

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

  • Facilitate implementation and configuration of client SolarWinds product deployments.
  • Provide clients with business process focused customization of their deployed SolarWinds products.
  • Deliver training on SolarWinds products and broader monitoring principles to clients.
  • Analyze business requirements and design value-add SolarWinds implementation solutions.
  • Prominent knowledge of all SolarWinds applications and modules. Initial baseline training will be provided.
  • Perform system related diagnosis based on monitoring results.
  • Conduct product level root cause analysis and help guide client through SolarWinds support process to address identified opportunities.
  • Perform as a subject matter expert regarding the use of SolarWinds products as they apply to key industry technologies.
  • Provide guidance on SQL database configuration, support, and consultation.
  • Travel on-site to client facilities on average of 40%.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • Identify and escalate potential scheduling conflicts, tasking concerns, and blockers to achieve Statement of Work responsibilities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required. Must obtain interim clearance within the 1st year.
  • 2+ years of experience with hands-on server and network administration for medium or large businesses.
  • 2+ years of experience with industry-standard monitoring technologies like SNMP and WMI.
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Strong understanding of SNMP, SNMP traps, and Syslog is a plus.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.
  • Ability to work effectively in a mixed remote and office-based team.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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