Solutions Engineer - EMEA - Cork

Your Impact:

• Key Member of the Regional Sales Team performing pre-sales support activities in support of the company's products.
• Conducts online product demonstrations and webinars.
• Answers technical questions from potential customers and channel partners.
• Engages in discovery sessions with customers to understand their business needs and technical requirements / pain-points etc & designing and implementing solutions to meet those needs (e.g. client's current infrastructure and recommending upgrades or changes to improve performance and scalability, as well as working with the client to define project scope and timelines and ensuring that the project stays on track and on budget).
• Articulates the value proposition of the solution in the context of the customers' requirements.
• Maintains and continually upgrades technical understanding of products.
• Advise Inside and Outside Sales in all technical pre-sales support functions, providing technical advice to sales and Partners on the best solutions to fit customer requirements.
• Performs pre-sales technical support duties, including product configuration and troubleshooting of customer issues.
• Convey customer feedback including feature requests and product issues to Product Management and Development teams.
• Presents at partner events and trade shows.
• Communicating with the customer throughout the project provide ongoing support and maintenance once the solution is deployed.

Your Experience:

• 3 years sales experience is preferred.
• 2years experience working in a pre-sales role.
• A strong mix of technical ability, sales and customer interaction skills.
• Fluent English Speaker.
• Exceptional oral and written communication and presentation skills are critical.
• Substantial experience in one or more of the following: Observability, ITSM, Database Management, Networking & Security Solutions.
• We like to see development learning so if you have any certifications/accreditations that are relevant we would love to see them.
• Experience with cloud-based technologies, AWS and Azure IaaS, PaaS, SaaS is a plus.