Software Development Manager, Amazon

We’re working to improve shopping on Amazon using the conversational capabilities of large language models, and are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You'll be working with talented engineers, scientists, Technical Product, and program managers to innovate on behalf of our customers. If you're fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!

This is an opportunity to join our mission to build tech solutions that empower to delight Amazon Retail customers. You will be responsible for building new system capabilities grounds up for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching solutions in the Amazon Shopping ecosystem to bring conversational abilities to our customers. We are building systems which can scale across multiple marketplaces and are on the latest technologies like machine learning and artificial intelligence driving large scale simplification etc.

You will build core services, leading a team that enables partner teams to join shopping conversations with the customer and experiment at scale. As lead SDM, you will develop the best in class practices that proactively reduce defect rates, identify root cause and analyze them, take business decisions, and develop innovative capabilities. You will build end to end infrastructure to help Amazon Retail engg teams to deliver their CX in the conversational layer with minimal human interventions through automation. You will partner with other teams to deliver data generation and workflows to optimize Alexa Shopping customer experiences and build platform to deploy partner CX at scale.


Key job responsibilities
Build state-of-the art systems that support ML, NLP and Information Retrieval systems.

Lead the team to architect, design, develop, and extend high performance, test-driven code that meets requirements and is scalable and maintainable

Lead the team to architect and develop solutions that are highly scalable and cost effective

Enable the team to build on and maintain an existing code base as well as new components; maintain production code and contribute to deployment and QA processes

Participate in prioritization, estimation, and sprint planning

Work in an Agile/Scrum environment to deliver high quality software against agreed upon goals.
- 10+ years of engineering team management experience
- Bachelor's degree
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Master's degree
- ML experience, Conversation Shopping (such as Alexa Shopping) , NLP

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.