Program Manager, Value Added Services Temporary Role, AFP - Amazon Freight Partner

Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon. In this role, you will drive alignment with both external and internal stakeholders to report on product adoption and utilization reports for Value Added Services (VAS) products that will support the growth of the Amazon Freight Partner (AFP) program. As part of the VAS team, you will analyze VAS product data and identify opportunities to improve partner operational performance. You will develop reports and processes to establish target partner benchmarks while aligning with both internal and external stakeholders highlight deviations to benchmark and ultimately escalate for taking action. You will also communicate with partners to gather research on their operations to ultimately recommend ways to improve product adoption to benchmarks. You will be ultimately be a key contributor to reports and communication with senior leadership on the success and impact of this analysis, driving towards key goals for the Middle Mile team.

Key job responsibilities
You will develop models and reporting structures to analyze product usage and identify gaps in performance benchmarks.

You will proposing and building fraud monitoring processes.

You will use data and research to address key challenges in VAS product utilization.

You will identify and escalate analysis of partner operational data, driving improvements in partner performance.

You will working alongside senior leadership to establish and prioritize improvement programs seeing them through from start to finish.

You will prepare documents and reports to crossfunctional stakeholders and senior leadership to report on status and success of your improvement programs.

You will work with BI and analytics teams to identify solutions to improve automation of reporting tools.

A day in the life
As Program Manager for the Value Added Services (VAS) team, you’ll drive and manage the implementation of data-driven change for our Freight Partners through assessing their operational and VAS data.

This will touch on setting up processes, reporting and communications on VAS product data for stakeholders and leadership to take action for partner improvement.

You'll work with partners to improve not only their VAS product utilization but also

Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience.
Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and long-term growth potential. - A degree
- Relevant experience communicating with and influencing a range of different stakeholders including senior management
- Relevant experience in analyzing data and drawing insights to drive process or customer improvement.
- Advanced proficiency in verbal and written English- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Relevant experience working in a supply chain, logistics, or operations environment
- Experience in conceptualising and implementing operational or supply-chain management improvements
- Experience working with fraud monitoring or fraud analysis tools
- Advanced SQL and Excel skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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