Customer Success Architect - Cyber Security

About this role:

You will:

- Work with customers to explore their cyber risk management requirements 

- Architect scalable and flexible solutions for Balbix to operate within customer’s environment 

- Lead onboarding, configuration and integration of Balbix solution

- Educate customers on the Balbix value proposition as well as Balbix’s capabilities

- Design and drive workflows to reduce customer’s cyber risk quickly and efficiently

- Capture best practices from your customer engagements and share across the company 

- Lead Customer Success activities including running QBRs, managing escalations, and conducting regular status calls

- Identify and achieve targets on CS metrics including renewals, customer satisfaction etc,

- Collaborate on and create artifacts that can help other customers 

Requirements:

- Bachelor's / Master’s degree in computer science or related technical field 

- 5+ years of experience of which minimum 3+ years experience working in customer-facing technical roles in cybersecurity space

- Proficiency in comprehending and articulating technical details and value proposition

- Experience with designing and deploying complex solutions that serve the customer’s needs

- Experience directly working with senior customer stakeholders

- Strong problem solving and organizational skills

- Experience with Big4 consulting is a big plus