Associate Principal, Business Development - Tech & Gaming

Who We Are

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including the world’s largest technology and gaming companies like Google, Epic Games, Airbnb, and Samsung. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location

This role will operate remotely, ideally based on the US West Coast, to ensure close proximity to several key clients in the Technology & Gaming industry. 

The Opportunity

The Associate Principal, Business Development - Tech & Gaming role will expose you to a wide variety of businesses, many partners within those businesses, and ever-changing business and technology challenges. We employ a solutions-led strategy and are seeking consultative business development executives, rather than transactional or sales-led business development professionals. 

This role will join the team as part of one of our quickly evolving industry verticals at WillowTree, which is focused on building partnerships and solutions for prospective clients. This role will specifically focus on the Tech & Gaming industry, including both the expansion of our current footprint within several existing clients and the acquisition of new logos.

Responsibilities

• Consult with potential and existing clients to define digital strategy and digital product experiences and develop creative solutions -- help frame business/technical needs, project scope
• Partner with account leadership teams across TELUS Digital to expand offerings within existing accounts, where we currently provide customer experience (CX) services
• Introduce WillowTree's business, proposition, people, and capabilities to new client prospects via calls/meetings
• Collaborate closely with Solutions Architects to propose appropriate team/resourcing plans for client briefs and develop pricing proposals
• Leverage the talents of the UX Strategy and Design Team to ideate on behalf of clients, develop concepts to pitch, and develop pitch materials
• Drive the overall process to combine technical plans and creative concepts into written proposals (RFP, etc) for submission and presentations for pitches
• After a deal is finalized, you’ll work hand-in-hand with Project Management, Engineering, and Design leads to guide the overall product delivery and own the client relationship at the highest level
• Build and maintain relationships with clients to expand partnerships, and extend WillowTree services on a client-by-client basis
• Assist with developing strategies and plans for developing and deepening account 
• You must have the ability to travel up to 25% for client visits, pitches, and conferences

Qualifications

• 5+ years of management consulting experience in the Technology industry selling into F500 accounts
• Experienced working with, and presenting to, C-level professionals of Fortune 500 companies
• Knowledge and experience in delivering impactful presentations to executive and cross-disciplinary audiences
• Deep understanding of digital services
• Skilled problem solver and value driver for clients. Ability to move clients toward valuable recommendations and high-impact solutions
• A deep sense of creativity -- oftentimes our clients are looking for inspiration and direction -- genuine enthusiasm/creativity in coming up with solutions for brands/clients

Bonus Points

• Management consulting experience in the Gaming industry
• Experience with services adjacent to customer experience and contact center solutions
• Engineering or computer science degree and/or background
• Master’s degree in Business Administration

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.