Senior Renewals Manager

As Senior Renewals Manager at Dataiku, you will play a critical role in ensuring the long-term success of our customers by engaging with them to secure on-time renewals and deliver an exceptional customer experience. 

As an integral member of this newly-formed go-to-market team, you will collaborate with colleagues across the broader revenue, operations, and customer organizations to maximize the value our platform delivers. This cross-functional role provides an exciting opportunity to contribute to a fast-growing SaaS organization while helping shape our renewal strategy and best practices. 

How you’ll make an impact 

• ​​Maximize Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.
• Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.
• Analyze customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
• Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.
• Support at-risk customers through mitigation planning and customer success initiatives.
• Lead contract renewal negotiations to achieve successful, timely closures.
• Evaluate license usage and ensure true-up requirements are accurately processed.
• Provide accurate weekly forecasts on renewals and associated risks.
• Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.

What you’ll need to be successful

• At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
• Background in commercial negotiations and account management.
• Proficiency in revenue technologies, including ability to manage your own book of business.
• Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
• Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
• Excellent communication skills with the ability to engage executive stakeholders.
• Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.

What you’ll need to stand out

• A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.
• Functional expertise in key business areas such as FP&A or Supply Chain is a plus.
• A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.
• A strong understanding of subscription-based business models and best practices in renewals management.
• Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
• A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.