Senior Product Manager, Data Exchange

Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

About the Role

Klaviyo is searching for an experienced Senior Product Manager to spearhead the strategic direction and execution of our Data Exchange engineering teams' roadmap. Your primary objective will be to transform how our customers integrate their data into and out of the Klaviyo Data Platform. This involves creating seamless, efficient, and innovative data movement solutions that empower our customers to leverage their data to its full potential.

While our focus is on delivering exceptional products to our customers, we operate as a platform team. In this role, you will also play a key role in accelerating the development of our best-in-class data movement platform. This platform is utilized by our developers to orchestrate data within Klaviyo and build new features, so your work will have a broad impact across the organization.

The Klaviyo Data Platform underpins our B2C CRM, which is the foundation of our Marketing, Service, and Analytics products. You will directly contribute to the future of Klaviyo's data infrastructure.

How You’ll Make a Difference:

• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
• We build products that exceed our customer’s expectations by truly understanding customer needs. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written and spoken word. As a company, our success is gated on collectively being great and prolific communicators.

What You’ll Do:

• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
• Create clarity through writing - you will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems. You will work agilely, but also sweat the details. You are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
• Learn - you will be a voracious learner.  A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Who You Are:

• 5+ years of product management experience
• Proven experience in product management, with a focus on highly technical products or infrastructure
• Experience with data movement tools (ETL and Reverse ETL), APIs, data collection and sharing techniques, data formats
• Bonus: Experience with cloud-based services (AWS, Azure, GCP) and cloud analytics tools (Snowflake, Databricks, Redshift, Synapse, BigQuery), batch and stream processing, data lakes and relational databases
• Are passionate about Product as a craft, and love building amazing B2B SaaS products
• A hustler – owning your work, and taking initiative
• Resourceful and flexible and has a strong focus on getting things done without strict processes or guidance for every move
• Track record of owning products

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Spend time in Support, helping customers work through issues.  There’s no better way to get a holistic understanding of the product, and to get to know our customers.
• Be introduced to everyone you will need to know in order to be successful in your role.

In your first 60 days, you will become a valuable member of the team:

• Take ownership of a key area of the product, and become the go-to expert for that area.
• Have a quick impact by spec’ing and building your first product features.

In your first 90 days, you will continue to increase your influence:

• Formulate the strategy and roadmap for your product area.
• Start contributing to knowledge sharing with the larger product team.  We value learning and growth very highly.
• Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.