Solution Architect (Presales), SMB

London, UK (Hybrid: 3 days p/wk in office)

At Klaviyo, the Sales team prides themselves on being marketing and product experts. While most companies hire Solutions Architects to just give demos, fill out questionnaires, and only explain setups, that makes us yawn. As a Solution Architect for Entrepreneur & SMB Sales, you will be responsible for facilitating long term, deep relationships with the prospects to help drive our market-leading position in the owned marketing space.

So what do we do as Solution Architects? We work directly with our customers to build technical champions, and help envision how Klaviyo could be used and integrated within our customers' tech stacks. We dive deep, take a consultant-first mindset, and develop solutions that ensure long term success for our customers. We use these engagements as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience. We look for interesting problems and aim for solutions that are extensible and reusable.

A few things our team has recently built as part of our engagements include: new productized integrations; ETL approaches using our API’s; test/demo environments that continuously update with real-time data; and a custom Chrome extension. In short, we look for problem-solvers and builders. We believe simple things should be easy and hard things should be possible.

If you’re a creator that gets excited by driving technical success and prototyping new solutions - all within the context of influencing direct strategic sales - this could be for you. What you’ll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer engagement.

How You’ll Make a Difference:

• You will be playing a critical role in working with our Entrepreneur and SMB sales team as we work to hit Klaviyo’s revenue targets.
• You will become a complete expert in the Klaviyo experience, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations.
• Be the go-to internal technical resource, educating team members as well as prospects/customers to provide a consistently positive Klaviyo experience.
• Develop and maintain personal relationships during engagements across many different prospects simultaneously.
• Act with urgency and precision to give users best in class support in troubleshooting issues as they arise.
• Effectively balance a range of core functions in support of constantly striving to help increase the output and efficiency of Klaviyo.
• Be a voice of our emerging customer needs while working closely with our Developer Experience team and Product teams.
• Solve problems manually as needed and automate future solutions and/or collaborate with Product and Engineering to proactively improve the Klaviyo product over time.

Who You Are:

• Proven ability to track, and learn from, the ever-changing technical landscape and incorporate modern, optimized solutions to high-value problems.
• Impress prospects at any level, from executive to developer with the capability to persuade technical stakeholders. 
• Make and meet commitments, both internal and external.
• 1+ years in a role leading technical, project-based teams, ideally within a high growth SaaS company.
• Embrace failure as an opportunity to improve.
• 1+ years production experience as a developer with web development languages (e.g. HTML, CSS, Javascript); REST APIs; web app development frameworks (e.g. React, Node, Angular, Vue, etc.); and/or with a general-purpose programming language (e.g. Python, Ruby, PHP, etc.) are great bonuses.