At Amazon, it’s our builders who create the products and services that help solve problems for our customers. Come build the world’s best software builder experience.
We are Builder, Issues & Discovery Services, providing software platforms, web services and web apps used by more than 150,000 unique internal users every day. We own the core software applications and services that Amazon and AWS use to collaborate, monitor, engage, and manage all of software events, agile deliveries, projects, programs, and business processes across the entire company.
Key job responsibilities
As a Software Development Manager in Ticketing (BID), you will own the data and control plane services supporting Ticketing and Paging experiences across all Amazon business and technical teams. You will lead and mentor software engineers and teams, driving technical innovation and delivering high-quality software solutions in the Ticketing domain. You'll be responsible for the end-to-end development process, from conceptualization to deployment, ensuring alignment with business goals and maintaining Amazon's high standards of excellence.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Key job responsibilities
• This position requires strong leadership and people management skills, as you will be required to support the professional growth of the team, as well as participate in the hiring and building of high-performance teams
• You will drive the technical vision and strategy for your area of responsibility and ensure architectural decisions align with long-term business and technical goals
• Oversee multiple complex projects simultaneously, managing scope and timelines, while collaborating with product managers to define roadmaps and prioritize features
• You will maintain a high-bar on operational excellence ensuring high availability, scalability, and performance of services, in addition to implementing development processes, best incident response and DevOps practices
• Cross-functional collaboration working closely with product, design, and other engineering teams, while representing your team in org-wide technical discussions and decision-making with peers, senior leadership, and stakeholders
• You will translate business requirements into technical solutions and contribute to long-term strategic planning for the organization
• Drive cost optimization and efficiency improvements and report on key performance indicators (KPIs)
About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
