AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards of safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The ideal candidate for this role will have a strong understanding in data center/mission critical MEP infrastructure. You will be the single point of the contact for all facility related issues and work as the technical resource to support Regional Cluster Manager. You will be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization but you will need to deep dive into details as needed. You will also be interacting with global team on a daily basis by representing the Auckland Data Center Engineering Operations team.
Key job responsibilities
- Hiring, managing, and developing the operations management team, chief engineers, facility technicians and facility trainees.
- Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
- Ensuring that all work performed is in accordance with established practices and procedures.
- Liaise with global team on global initiatives as well as process and procedures, and implement those initiatives
- Vendor management of data center services providers to meet contracted performance SLA’s.
- Safety, security, and availability incident response, incident management, incident resolution, and root cause analysis.
- Cost management including OPEX and CAPEX associated with all data centers you are in charge.
- Continuous improvement of operational processes, procedures, methods, and tools.
- Lead and manage energy efficiency initiatives.
- Support capacity planning, Project planning, project management and control (including budgeting)
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- 5+years of relevant experience working as a Data Center Engineer
- 4+ years of Data Center Facilities Management Experience for a large enterprise or large Colocation provider
- Fundamental knowledge of network design and layout (copper / fibre) as well as low / high voltage (copper/ fiber) cabling, BMS Systems, Monitoring and alarming systems
- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma- Extensive experience managing mission critical facilities and people management
- In depth knowledge of DC facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub distribution systems, fire detection and suppression systems, cable reticulation systems
- Familiar with BMS and EPMS control systems and data collection/trending
- Knowledge in network and compute server platforms
- Ability to respond to all facility related emergency in a timely manner, with sound recovery plans.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
