Senior Product Researcher

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Product Research team plays a vital role in Coursera’s success. Our tight-knit team is responsible for gathering learner & partner insights and translating them into actionable recommendations that help Coursera achieve a seamless experience across its platform. As a product researcher, your work will influence everything from improving micro-interactions to defining strategic product roadmaps. We are looking for a Senior Product Researcher to join our team and lead product research for our Enterprise division. 

Responsibilities:

• Design and conduct user research across all stages of the product development cycle  using a wide variety of qualitative and quantitative methods 
• Deliver actionable and compelling insights into user needs and product performance to guide product decisions, tactical and strategic 
• Formulate a research agenda that connects research to business goals, such as activation, adoption, and retention, ensuring insights lead to a clear and measurable impact.
• Partners with customer success, implementation managers, and marketing to surface insights that influence both product development and go-to-market strategy.
• Collaborate closely with data science to shape research questions, align on instrumentation, and connect qualitative insights with behavioral data to tell a holistic story. 

Basic Qualifications:

• 5+ years of experience leading user research projects with demonstrated impact 
• Mastery of a wide range of qualitative and quantitative UX Research methods, with a strong research portfolio demonstrating past work experience and deliverables  
• Fluent in English, written and spoken

Preferred Qualifications:

• Experience with B2B and SaaS products, especially in solving for admin workflows, provisioning, integrations, and reporting needs.
• Experience conducting product research on complex, cross-system experiences that span both off-platform and on-platform environments
• Excellent communication and presentation skills, with the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization 
• Excellent problem-solving skills, with demonstrated ability to manage ambiguity and self-start 

If this opportunity interests you, you might like these courses on Coursera:

• User Experience: Research & Prototyping (Part of UCSD Interaction Design Specialization)
• Innovation through Design

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Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.   If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.   For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.   #LI-Remote