Change Lead, Financial Crime, Fraud and Disputes

📍London, Cardiff Or UK Remote | 💰Salary £48,000 - £60,000 + Benefits

⭐Our team

Our Mission in the Financial Crime Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our leaders are crucial to the success of this mission.
 

⭐The Role …

We’re looking for an inspiring leader to guide our growing team of FinCrime, Fraud & Disputes Change Partners at Monzo. In this role, you'll help drive a range of change activity, making sure that we protect our customers and stop financial crime on our platforms.

⭐ What you’ll be working on

• Guiding and supporting a team of Change Partners, while also taking the lead on delivering your own initiatives.
• Working closely with a range of stakeholders including, Operations, Risk Control Owners and Product Squads, to manage workloads and ensure key milestones are met.
• Representing your team in forums, sharing progress and addressing any risks or issues transparently.
• Collaborating with the FinCrime Leadership Team and Senior Manager - FinCrime, Fraud & Disputes Change to implement and embed changes.
• Adapting quickly to changing priorities and managing competing demands effectively, including prioritising work across the team and assigning team members to projects accordingly.
• Championing the embedment of a continuous improvement culture across the FinCrime Collective.
• Supporting the development of your people, maintaining a high-performing, motivated team while demonstrating Monzo’s values.

🔑You’ll play a key role by…

• Managing workloads and prioritising tasks for your team.
• Identifying opportunities to improve efficiency and cost-effectiveness, supporting the delivery of a continuous improvement culture in the Collective.
• Ensuring that the team is fully versed in Ops readiness activities and how to deploy change effectively.
• Working with Ops Leadership and Product Squads to ensure changes are understood and approved before launch.
• Collaborating with Risk & Compliance to assess the impact of regulatory changes.
• Working with colleagues in similar roles in other Collectives to share and develop best practice, and embed this within the team
• Providing regular updates in FinCrime Collective forums and maintaining open communication with stakeholders.
• Leading regular team meetings and 1:1s to keep your team engaged and on track.
• Mentoring and coaching your team to support their development.
  
  

🤩We’d love to hear from you if…

• You have strong project/change management skills, with experience of embedding a continuous improvement culture.
• You have proven leadership skills in a fast-paced, diverse environment.
• You are experienced in managing high volumes of work and multiple priorities.
• You have strong analytical skills, with the ability to spot trends and write clear proposals.
• You’ve got a hands-on attitude with a willingness to support colleagues on various tasks.
• You’ve got enthusiasm for our mission at Monzo.
• You are familiar with supporting the launch of new products or large campaigns.
• You’re a confident communicator with senior stakeholders across various domains.
• You’ve got the ability to help design excellent operational processes.
• You have Previous experience in Financial Crime is desirable but not essential.

⏳ This role will be advertised for 2 weeks. Applications close on Wednesday 12th March at 1pm.


🌈 The application journey has 5 key steps:

Application
Recruiter Call
Technical Interview
Leadership/Stakeholder/Values
Call with Senior Leader

🙌What’s in it for you ..

💰Salary £48,000 - £60,000 + Benefits 

📍This role can be based remotely from anywhere within the UK

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

#LI-REMOTE #LI-DR