Senior Wealth Product Operations Specialist

📍London | 💰£45,000 - £65,000 + Benefits | Hear from the team ✨

⭐ Our Wealth Product Operations team

You’ll help refine our operations by optimising key processes to help us safely scale our products and features to millions of customers. You will be able to leverage our established and award-winning customer service operations whilst also working closely with the Product, Engineering, Partnerships and Risk & Compliance teams to deliver a delightful experience for our users.

You will report to the Wealth Operations Lead, as well as the cross-functional team developing savings, investment and pension products at Monzo.

🔑 You’ll play a key role by...

• Developing and implementing operational improvements to enhance our growth and scalability
• Working closely with third parties that Monzo integrates with to administer wealth products
• Monitoring key performance and risk indicators to improve customer experience and operational performance
• Overseeing day-to-day operations and escalations, regularly reviewing process to incorporate best practices
• Ensuring compliance with Monzo policies and regulatory requirements
• Collaborating with Product, Engineering and Customer Service teams to ship our roadmap

🤩 We’d love to hear from you if you have…

• Proven track record in designing operations within regulated financial services
• Previous experience of securities & investment operations, which might include: dealing, custody operations, transfers, or product administration
• Familiarity with applicable FCA and HMRC rules, including Pensions, CASS and ISA Regulations
• Experience launching and scaling consumer products and working with third-party providers
• A strong ability to drive tangible outcomes, thrive in ambiguity with structured problem-solving, and challenge the status quo
• An analytical mind set in developing scalable operational strategies, identifying key metrics to evaluate success, and highly detail-oriented
• Collaborative communicator, able to work effectively across functions, levels, and cultures, with clear and persuasive communication skills
• Fast learner who is humble, curious, and enthusiastic about building and scaling new initiatives to reach millions

🙌 What’s in it for you

💰 £45,000 - £65,000 ➕ share options

📍 This role is hybrid working from our London office 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

📚 £1,000 learning budget each year to use on books, training courses and conferences

🏡 We will set you up to work from home; all employees are given Mac books and for fully remote workers we will provide extra support for your work-from-home setup

➕ Plus lots more! Read our full list of benefits

🌈 The application journey has 4 key steps:

• 30 min call with a Recruiter
• 30 min initial call with the Hiring Manager
• a take-home task
• 2 hours of technical/behavioural interviews

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

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