IT Operations and Office Analyst

The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. 

We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Our People

At Wizeline, we are a team of nearly 2,000 people spread across 25+ countries. We understand that great technology begins with outstanding talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals.

Community Impact

We are proud to contribute to local economies by developing technology ecosystems in places like Mexico, Colombia, and Vietnam. We also created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2022, Academy has served more than 28,000 students across 675 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students.

 The Role

The IT Operations & Facilities Coordinator is responsible for ensuring seamless IT logistics, asset management, and workspace support. This role plays a key part in maintaining efficient IT operations, optimizing facility-related processes, and coordinating with vendors to support a productive work environment.

Key Responsibilities:

Logistics & Asset Management:

• Manage IT inventory, including hardware (laptops, printers, mobile devices, peripherals) and software licenses.
• Coordinate procurement, shipping, and tracking of IT equipment and supplies to ensure timely delivery.
• Maintain accurate asset records and track equipment lifecycle, from acquisition to decommissioning.
• Support IT security policies by enforcing access controls and asset tracking measures.
• Assist employees with hardware and software requests, ensuring a smooth onboarding and offboarding process.

Facilities & Workspace Management:

• Oversee IT-related workspace setup, ensuring optimal placement of networking equipment, workstations, and meeting room technology.
• Assist with facility-related requests, including office moves, power and network issues, and workspace reconfigurations.
• Ensure compliance with workplace safety, IT infrastructure, and accessibility standards.
• Work closely with IT and Facilities teams to maintain a well-equipped and functional workspace.

Vendor & Contract Management:

• Coordinate with external vendors for IT support, hardware maintenance, and facilities services.
• Track service agreements, warranties, and vendor performance to ensure service levels are met.
• Assist in vendor selection and contract negotiations, ensuring cost-effectiveness and quality service.
• Maintain relationships with third-party providers for IT and facility-related needs.

Process Optimization & Documentation:

• Maintain detailed records of IT assets, facilities requests, and logistics operations to support compliance and reporting.
• Document IT processes, workspace layouts, and logistics workflows for reference and process efficiency.
• Identify opportunities for process improvements and implement solutions to enhance IT and facilities operations.
• Develop and update standard operating procedures (SOPs) to ensure consistency in IT and facility management practices.

Are You a Fit?

• Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.
• Bachelor’s degree in IT, Business Administration, Facilities Management, or a related field (or equivalent experience).
• 2+ years of experience in IT operations, logistics, or facilities coordination.
• Knowledge of IT asset management, procurement processes, and vendor coordination.
• Familiarity with workplace safety and IT infrastructure standards.
• Strong organizational, problem-solving, and multitasking skills.
• Excellent communication and interpersonal skills.
• Experience working with ticketing systems, IT asset management tools, and procurement platforms is a plus.

Why You Should Apply

Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies:

Our Values

At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We're proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees. 

Our Culture

We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. We ranked 7th on Expansión’s Super Companies 2021 list.

Our Benefits and Perks

We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. All Wizeliners have access to continuous learning opportunities through Wizeline Academy, including cloud certifications, mentorship, LinkedIn Learning, Udemy, and in-house technical bootcamps developed by our experts in the field. 

In recognition of our superb employee benefits, we debuted on Quartz’s list of the Best Companies for Remote Workers and ranked 5th on Expansión’s Super Workspaces 2021 list.

Our Global Family

To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so. 

#AllAreWelcomeHere

Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.