Amazon Dedicated Cloud Engineer, AWS Cross Domain Operations

Help shape the future of national security computing as a Cloud Engineer at AWS.

The AWS Cross Domain Operations team is seeking a cleared Cloud Engineer to support essential cross domain services for U.S. Intelligence and Defense customers. Our team maintains and operates the critical AWS infrastructure that enables secure cloud capabilities across classified environments. Your expertise will directly impact national security by ensuring the reliable operation of systems that government agencies depend on every day.

As a Cloud Engineer on our team, you'll be instrumental in managing operational excellence for our always-on cross domain systems. You'll implement and maintain robust processes that drive our availability metrics up and our latency metrics down. We need your operational expertise to ensure our infrastructure is ready to scale for future demands, and your problem-solving skills to streamline processes and improve our response times. If you're passionate about operational excellence and want to apply your skills to support critical national security missions, we want to talk to you.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
As a Cloud Engineer on our Cross Domain Operations team, you will:

- Support operational excellence initiatives for mission-critical systems, focusing on availability, resiliency, and security
- Diagnose and resolve system issues across the technology stack in high-pressure situations
- Implement improvements to operational processes, including automation of manual tasks
- Participate in post-incident analysis and help implement preventive measures
- Collaborate with development teams to provide operational insights that influence system design
- Perform technical deep-dives into service components, including networking, storage, and monitoring systems
- Contribute to cross-functional initiatives to improve system reliability
- Learn and apply operational best practices and resilience engineering principles

You will work both independently and collaboratively within established operational frameworks. We're seeking someone who is curious about how systems work at scale and eager to help automate routine operations.

Success in this role requires solid troubleshooting skills, a methodical approach to incident management, and the ability to balance day-to-day operational tasks with improvement projects. You'll need to maintain high standards for security and operational excellence while working effectively as part of a team.

Have questions about this role? Start a chat with the recruiter today! Please reach out to Krystan Silva at skrystan@amazon.com for inquiries.

A day in the life
Your typical day begins with your team's daily stand-up, where you and your colleagues review operational priorities and ensure critical tasks are on track to meet SLAs. You'll actively participate in discussions and share updates on your assigned tasks and any challenges you're facing.

Throughout the day, you'll balance several key activities:

- Contributing to operational reviews and post-incident analyses
- Working with team leads to understand and implement customer requirements
- Collaborating with teammates to solve technical challenges
- Participating in design reviews to provide operational insights
- Conducting technical deep-dives into system components to support improvement initiatives

As part of our 24/7 on-call rotation, you'll be ready to respond to critical issues affecting our national security customers. During these situations, you'll work to resolve issues independently when possible, and collaborate with senior team members on more complex problems, always focusing on both immediate resolution and prevention.

Weekly operational reviews provide opportunities to share your insights and contribute to improving our processes and systems. You'll work with the team to identify and implement operational improvements that enhance our service delivery.

You'll operate as part of a collaborative team while developing your autonomy and expertise in maintaining our critical infrastructure.

About the team
Our Cross Domain Operations team sits at the critical intersection of AWS's national security mission. We're a close-knit group of about 10 talented Cloud Engineers dedicated to maintaining and optimizing AWS cross domain services and hardware that enable secure cloud capabilities across classified environments.

We're part of a broader organization that combines the expertise of both software development and managed operations teams. This unique structure allows us to maintain strong operational excellence while having direct access to development resources and product direction. You'll collaborate regularly with Senior Engineers, Engineering Managers, and Technical Program Managers who all share our commitment to national security and operational excellence.

Our team culture emphasizes technical leadership, knowledge sharing, and continuous improvement. We take pride in operating critical infrastructure that directly impacts national security, while maintaining a supportive environment where team members help each other succeed.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.- Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 2+ years of Linux systems administration experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph- 5+ years of Linux systems administration experience
- 1+ years of experience working with scripting language
- 1+ years experience with cloud computing technologies preferably with cross domain solutions
- Experience automating routine tasks.
- Experience troubleshooting complex undefined issues through performance and log analysis.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,200/year in our lowest geographic market up to $188,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.