Production Design Manager, Prime Video, Global Shared Services (GSS)

The Production Design Manager role within Prime Video's Global Shared Services (GSS) leads a dynamic team of designers responsible for creating and delivering high-volume digital assets for one of the world's premier entertainment brands. This position plays a crucial role in supporting Prime Video's diverse content portfolio, which includes award-winning originals like "The Boys," "The Marvelous Mrs. Maisel," and blockbuster films such as "The Tomorrow War." The role demands a leader who can maintain operational excellence while ensuring the team delivers high-quality creative assets that support Prime Video's multi-dimensional entertainment experience across global markets, platforms, and promotional campaigns.

Working within GSS's operationally-driven environment, this position requires a leader who can build and mentor high-performing design teams while collaborating with global stakeholders and external partners. The ideal candidate will combine data-driven decision-making capabilities with implementing scalable processes and fostering innovation in a fast-paced, agile, multinational environment. This role is instrumental in establishing and maintaining design standards, optimizing workflow processes, and ensuring consistent brand representation across various touchpoints. The Design Manager will drive operational efficiencies while balancing creative excellence, meeting tight deadlines, and scaling design operations to support Prime Video's growing content library and expanding global presence.

Key job responsibilities
* Lead and manage a team of +20 designers, ensuring access to necessary information, tools, systems, and resources for optimal performance
* Oversee daily operations and work queue management to meet SLAs
* Develop and implement team performance metrics and goals
* Provide coaching, mentoring, and career development support to team members
* Conduct regular performance reviews and provide constructive feedback and performance improvement plans
* Manage hiring, onboarding, and talent development processes
* Identify and support process improvements
* Conduct regular team meetings and one-on-one sessions with designers to ensure effective communication and design team effectiveness
* Oversee administrative responsibilities including attendance monitoring, time tracking, performance management, and talent reviews
* Escalate complex issues and risks appropriately
* Partner with resource planning and capacity teams to proactively identify and forecast resource requirements
* Partner with designers to conduct deep-dive analyses, identifying root causes of challenges and propose effective solutions
* Facilitate cross-functional communication and collaboration- Bachelor's degree or equivalent practical experience
- 2+ years of experience as manager
- Demonstrated experience in team leadership or project management
- English proficiency at B2 level (written and spoken)
- Experience with performance tracking and metric analysis
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities and meet deadlines
- Proficiency in relevant software and tools- Experience in scaling creative operations and managing expansion initiatives
- Knowledge of agile methodologies and project management
- Self-driven with excellent work prioritization and time management skills
- Experience in translating strategic vision into actionable plans
- Strong interpersonal skills with the ability to influence without direct authority
- Adaptable and thrives in dynamic, fast-paced environments
- Demonstrated ability to manage multiple priorities.
- Strong results orientation.
- Experience/ knowledge about visual design
- Experience using adobe tools

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