Account Manager - Client Management

WHO WE ARE

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalisations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

YOUR ROLE

As the Account Manager you will be a vital support member of Client Services Team. You will play an important role in the smooth running of your account(s). You will be required to have a thorough understanding of all areas of the business and will support your line manager across the board. The client work you will manage range from digital campaigns, platform builds, data analytics, user experience, email marketing campaigns etc. We are looking for someone with strong digital and operational background. Knowledge of digital media (i.e. programmatic, bought media, social content etc.) is highly desirable.

You will require good communication; organisation and time management skills as multi-tasking will be a core part of your role. You will join a dynamic, multi-ethnical fun team that gives everyone a voice, flexibility and right to develop with a can-do atmosphere of mutual support.

YOUR RESPONSIBILITIES

(But are not limited to)

• Assist the Client Servicing team and cross-functional streams in business support and management across multiple accounts.
• Serve as the primary point of contact for clients and assist in providing timely responses to client requests.
• Consistent weekly and daily conversations with internal and client counterparts across key markets, facilitating co-ordination between client and other departments.
• Schedule business meetings, ensure follow-ups, and update work management tracker/tool such as ASANA.
• Provides input for the creation and execution of client campaigns plans, work across multiple projects at one time from bigger launch campaigns to smaller tactical campaigns and projects.
• Coordinate with internal teams, including creative, media, and third-party suppliers, to ensure the timely and successful delivery of solutions.
• Track campaign budgets, processes, progress, and billing to ensure projects stay on schedule and within budget.
• Understanding the business objectives and develop strategies and implement business improvement programs.
• Assist in developing client presentations, proposals and reports.
• Maintain thorough understanding of account management principles.
• Maintain a sense of discretion and professionalism representing RAPP in good light across all communication channels and with all stakeholders.

SKILLS AND EXPERIENCE

• Min 3 years of experience in Client Servicing and Advertising agency operations
• Strong grasp of digital space and online media jargon and technology.
• Ability to work under pressure and meet deadlines in a fast-paced creative environment.
• Ability to interact with co-workers effectively and appropriately at a variety of levels, across many disciplines.
• Effective negotiation and problem-solving skills required.
• Exceptional written and verbal communication skills with the ability to communicate with all levels of employees.
• Highly organized with a keen sense of attention to detail.
• They must have excellent written and verbal communication skills and strong interpersonal skills, allied with the ability to negotiate.
• Lead and collaborate with junior team members, providing guidance throughout projects.
• Naturally well-organised and unfazed when working towards deadlines.

EDUCATION AND OTHER REQUIREMENTS

• Minimum of a Bachelor’s Degree in any field
• Direct client service experience
• Demonstrated supervisory, delegation and strong mentorship skills
• Proven track record of client and team success
• Proficient with Microsoft Office Suite