Manager, Billing Operations

About our team

The Billing Operations Team at GitLab form part of the Revenue Accounting Group and are responsible for the Global Billing Operations within the order to cash process. The Manager, Billing Operations will report to the Snr Manager, Billing Operations and can be located in the US or Canada and manage a team of 3 at this time.

What you’ll do

• Manage a group of Billing Operations Analysts across North America
• Responsible for planning, organizing, and leading a billing operations team, including setting strategic direction and mentoring
• Responsible for the resolution of complex billing matters; ensuring the department’s systems are sufficient and meet current and future business needs and that all submissions and handling of data is performed with accuracy
• Work closely with Billing Operations and Analytics Manager in strategic initiatives to optimize all billing related activities
• Utilize privileged level access to applications in order to gather information, maintain and request changes
• Working knowledge of all billing requirements by deal type, entity, and channel
• Manage relationships with Sales Operations, Deal Desk, Accounts Receivable, and Revenue team
• Manage weekly, monthly, and quarterly reconciliation reporting
• Lead monthly booking to billing reconciliation to ensure financial data accuracy
• Establish and iterate on quality assurance processes and controls in monthly billing processes for compliance and internal audit
• Develop and implement billing system improvements, including defining requirements and performing user acceptance tests
• Perform routine operational tasks related to the Billing Applications and related components such as monitoring of queues, error reporting and overall system health
• Fulfill quarterly and annual audit requests
• Write and conduct performance evaluations for Subscription Billing direct reports

What you’ll bring

• Bachelor’s degree in Accounting/Finance or equivalent experience
• 5+ Years of experience in billing operations within the SaaS industry
• 3+ Years experience with Zuora and Salesforce from quote to cash
• Proven ability to perform strategic planning and set priorities for a billing department
• Proven track record for improving processes and problem- solving
• Strong leadership skills with an ability to coach and motivate
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams. Able to work in stressful situations with firm deadlines
• Ability to use GitLab
• System knowledge
• Zuora Billing
• Salesforce CRM
• Google Suite (Gmail, Google Docs, Sheets, etc.)
• Zendesk (preferred, not required)

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support