People Partner

The role:

The People  Partner plays a key role in supporting the Borrow workforce to ensure employees are engaged, productive and happy.  This role supports employee situations with discretion and HR expertise, and coaches front-line managers on addressing employee escalations, developing high performing teams and managing performance.

What you’ll do: 

• Investigate escalated employee concerns and resolve employee relations issues; provide recommendations and guidance to the business
• Help identify training needs for individuals and managers working closely with L&D; provide training on HR-related topics
• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, performance improvement plans, disciplinary actions).
• Support Front-line managers with coaching on various topics ranging from employee development to performance management to creating inclusive team environments. 
• Participate in development and execution of employee experience strategy.
• Facilitate roundtable discussions with new and tenured employees to identify actions to maintain/improve employee engagement and retention.  
• Partner with PBPs on offboarding employees - conducting exit interviews and combining qualitative exit data with quantitative data to understand trends  in regrettable and non-regrettable attrition. Partner with PBPs and the business to drive change
• Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
• Leverage data to create meaningful insights that can inspire effective organizational management.  
• Equitably exercise high-judgment, manage through ambiguity and serve as the first point of escalation for employee concerns.
• Promote adoption of technology, self-service, change management and continuous improvement.

What you’ll need:

• 2+ years experience of relevant HR experience
• Foundational understanding of talent and performance management processes and systems
• Ability to prioritize workload and self-manage projects; demonstrates initiative and manages multiple, competing priorities
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to build strong working relationships across all levels of the organization, including remote offices and locations
• Excellent time management skills and a proven ability to meet deadlines
• Experience coaching managers through performance management and employee relations matters
• Ability to objectively coach employees and management through complex, difficult, and emotional issues
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Agility - the ability to be flexible, adaptable, and resilient 
• Experience analyzing and presenting data
• Strong customer service and problem-solving skills, with strong attention to detail
• Proven ability to maintain confidential information

Nice to have:

• Experience in HR supporting Tech or Financial Services companies
• Experience supporting exempt and non-exempt employee populations
• HRIS and Workday experience