Fraud Investigator (Special Operations)

The role:

SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Special Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Money/CC/Investment/PL. Key responsibilities include conducting in-depth research and completing complex fraud investigations, liaising with federal/state/local law enforcement, identifying recovery opportunities, responding to subpoena requests, and completing special projects as requested by management.  

What you’ll do: 

• Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems 
• Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution
• Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames
• Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks
• Serves as needed to provide testimony in criminal and civil proceedings to the grand jury and/or trial court, as well as files necessary regulatory reports
• Investigate and gather information on suspected fraud cases, including contacting financial institutions and/or clarifying customer statements as necessary
• Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management 
• Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization. Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members
• Conduct periodic internal account/customer reviews to identify potentially fraudulent activity 
• Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
• Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks 
• Assists with creating and implementing policies and procedures across all teams 
• Provides internal support to other business units on fraud-related issues
• Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
• Works effectively across the organization to maximize company resources

What you’ll need:

• 5+ years of relevant fraud experience in conducting complex financial crime investigations 
• Must be able to interview fraud suspects, demonstrate strong presentation skills, and organized to communicate complex data and facts leading to an admission of involvement
• Proficient knowledge of ACH, wire, Zelle, ACATs, and other payment channels operating rules 
• Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams, including regulators, Senior Leadership, and law enforcement agencies
• Excellent project management, organizational, and negotiation skills are required 
• The ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
• Understanding of electronic crimes as they relate to fraud and theft of credentials
• Excellent critical thinking and problem-solving skills
• Detail-oriented and process-oriented approach who can handle multiple cases concurrently requiring multi-tasking skills
• Accepts responsibility, ownership, and accountability for work results
• Finds a high-volume, dynamic, and team-focused environment engaging
• Proficiency in Google, Excel, and PowerPoint