Senior Human Resources Director, Customer Service and Support

The Customer Experience & Success HR Business Partner team is looking for a Senior Human Resources (HR) Director, Customer Services and Support to partner with senior business leaders across the Customer Service and Support (CSS) organization.

CSS is a global leader in support, empowering customers with innovative solutions to make technology work for them. With 14K employees and 25K delivery partner support advocates across 195 countries, CSS handles 5M commercial cases and 30M consumer contacts annually.

The organization’s key priorities include radically improving customer experience, fostering a supportive and inclusive culture, delivering high-quality support, and driving innovation with AI-powered solutions.  The rapid pace of transformation and the global nature of this organization brings increased challenge and complexity to this HR leadership role. 

The successful candidate will demonstrate exceptional business acumen and strategic thinking, along with a proven track record of collaboration and change leadership in fast-paced, global environments to facilitate change management processes, foster a culture of innovation, and champion diversity and inclusion initiatives to contribute to the overall success and sustainability of the business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.